INSTALLATION
TROUBLESHOOTING
Problem
Possible Cause
Solution
The pump does not start,
or pump water
Pump is not connected to the power supply
Float switch has not been activated, water
level too low
The impellor is stuck
The thermal overload protection is activated
The motor is damaged
Check that the pump is connected to the mains power supply
Manually raise the position of the float switch
Turn pump off and inspect and clean obstruction
Wait for the motor to cool and it will automatically start operation
Contact Ozito customer service
The pump does not supply water
when the motor is running
The suction base is obstructed/blocked
Air lock in the hose/tube and/or pump (air
bubbles)
Discharge hose/tube (not included) is kinked
or damaged
Clean the suction base of any foreign matter and debris
Perform several start-ups in order to remove all the air or lift and tilt the pump slightly while the
pump is running
Un-kink the discharge hose/tube. Or replace hose/tube
Disconnect the mains power and check the discharge outlet and filter for any foreign matter
The pump flow rate is reduced
The suction base is partially obstructed/
blocked
The hose/tube is obstructed
Air leak in the suction line or joints
Incorrect assembly leads to air and water
leakage in the discharge lines
Clean the suction base of any foreign matter and debris
Remove the obstructions
Check the suction line connections for air leaks and tighten or fix where found
Ensure the discharge lines are the correct length and all assembly instructions are adhered to
Pump will not turn off, even
though the water level is low
The float switch is stuck in the “on” position
Ensure that the float switch is free to operate normally. Contact Ozito customer service if the
problem still occurs
Hose/tube does not stay on the
universal adaptor when water is
travelling through
The hose/tube is slightly wider than the
dimension of the universal adaptor
An adhesive can be used inside the hose/tube to prevent this or teflon tape can be fixed
around the universal adaptor or a hose clamp can be used
The pump operates intermittently
The suction base is obstructed/blocked
Incorrect voltage is being used
The fluid contains particles thicker than 30mm
The motor is faulty or damaged
Water level is below 50mm
Clean the suction base of any foreign matter and debris
Ensure the pump is connected into 230-240V power supply
Ensure the pump is not being used with particles thicker than 30mm.
Contact Ozito customer service
Ensure the water level is above 50mm
