OYSTA Pearl+, User Manual

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21
Problem Reason Solution
The location of
the Oysta Pearl+
mobile cannot be
found.
The Oysta Pearl+ mobile is
not in satellite coverage.
Move the Oysta Pearl+ mobile to a place where it has satellite
coverage, e.g. outdoors and away from tall buildings.
The Oysta Pearl+
mobile cannot be
switched on.
The battery is not charged
or The Power button was
not pressed long enough.
Make sure the charger is connected correctly at both the
mains and the Oysta Pearl+ mobile. Make sure the battery is
fitted correctly. Press the Power button for at least 3 seconds
in order for the Oysta Pearl+ to switch on.
Unable to charge
the Oysta Pearl+
The battery or charger is
damaged or the charger is
not connected correctly
Check if the charger is properly connected. If this doesn’t
resolve the issue contact your service provider to replace the
battery or charger.
Unable to
connect to the
mobile network
You are not in GSM
coverage or the SIM card
is expired or blocked
Please move to a place with a better signal and try again.
Contact your mobile operator if the problem remains the same.
SIM card
malfunctioning
SIM card is damaged or not
properly inserted.
Confirm SIM card is properly inserted or contact your mobile
operator.
12. Troubleshooting