Version 1.4 rev 23 Oct 2017
Aspen
44
SECTION 10: TROUBLESHOOTING
Problem
Solution
The motor is turning but the wheel is
not.
•
Check to make sure the belt is on the motor pulley correctly. If the
motor is turning but the pulley is not, tighten the motor pulley set
screw, being careful not to strip the set screw.
•
Verify that the screws you used to mount the filters are not too
long and colliding with the housing underneath the carousel.
The wheel turns but does not stop.
•
Make sure the lid is fastened and the Filter Wheel is not operating
in a brightly lit room.
The Filter Wheel won’t connect
•
Verify that the USB and power connectors are securely plugged in.
•
Verify the Apogee Driver and Apogee USB 32/64Bit Driver are
installed. Open Add or Remove Programs dialog and confirm both
appear in the Currently installed programs list.
•
The USB cable is more than 15 feet long without a powered hub.
Ethernet: One of the green lights flashes
and does not turn off
•
First make certain that the camera is connected to the network
using a network cable.
•
When a camera is first connected to a network, it requests to be
automatically given an IP Address by the local network server
or router that assigns addresses. This process is called DHCP
(Dynamic Host Configuration Protocol). The blinking green light
indicates that the camera is requesting an address. Make sure
you have a router or server on your network that is capable of
assigning new IP addresses using DHCP.
•
Ensure under Camera settings that Ethernet is selected.
