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Check method: Put the phone or ipad besides your device and make sure they are
in the same network environment, try to open a website to judge if the network
can be used.
5.Confirm adding device is under 2.4G WI-FI channel, if 2.4G and 5G WIFI use the
same name, it is recommended to change to a different name.
6.Confirm the entered router password is correct.
1.Confirm that the router's broadcast enabled,and not allow to hide Wi-Fi.
2.Make sure that the router has the DHCP service enabled. If it is not enabled,
device cannot connect with internet.
3.Confirm that router’s encryption method is WPA2-PSK, authentication type is
AES, or both are set up as automatic.
4.Make sure the connected devices don't reach the router's amount limit.
5.If router enables MAC address filter, please try to remove the device from MAC
filter list and make sure router is allowing device to be connected.
6.If it still doesn’t work, it may be that the router is not compatible with the
device. It is recommended that you replace the router and try again.
• Part2:Check configuration of the router
2.How to share my device for family use?
3.Device-connection failure?
Option1: If you need to share with others, add them to your home list
(Tap
Me
>
Home Management
>
Add members
)
Option2: You can enter the single device control page in the app
(Tap the button at the top right corner >
Share device
>
Add sharing
)
1.Confirm the device is powered on.
2.Confirm the device is under config mode (LED light is rapidly/ slowly flashing),
and pair the device in corresponding methods.
3.Confirm the device, mobile phone, router are as close as possible.
4.Please confirm the network is stable.
• Part1:Check the connection
