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SUPPORT RESOURCES
3.1 TROUBLESHOOTING
If your computer does not recognize the drive when it is connected, make sure the cable is attached securely.
You can also try plugging the cable into a different Thunderbolt 3 port on your computer and/or trying a
different Thunderbolt 3 cable.
3.2 ABOUT DATA BACKUP
To ensure your files are protected and to prevent data loss, we strongly suggest that you keep two copies
of your data: one copy on your OWC ThunderBlade and a second copy on either your internal drive or another
storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption
while using the ThunderBlade (including with SoftRAID) is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss
of the use of data including compensation of any kind or recovery of the data.
3.3 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
Email: Answered within 48 hours
