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OVO SSE Chameleon IHD3, Quick Start Manual

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OVO SSE Chameleon IHD3 Quick Start Manual Download Page 27

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Where can I find more information on smart meters?

To find out more about smart meters visit:  

sse.co.uk/smart-meters/pay-as-you-go

Learn more about using your In-Home Display:  

sse.co.uk/smart-meters/in-home-display-help 

Learn more about topping up your smart meter:  

sse.co.uk/help/energy/meters/smart-meters/top-up-smart- 
pay-as-you-go-meter

What to expect on the day of installation:  

sse.co.uk/energy/smart-meters/installing-your-smart-meter

*Subject to availability and the SSE Reward Terms and Conditions. 

Call centre opening times: Monday to Friday 8am–8pm; Saturday 8am–6pm; Sunday 9am–5pm.  
Calls may be recorded for monitoring and training purposes. 

Our Terms & Conditions for the supply of smart metering are available at www.sse.co.uk/smart-regulations or by 
writing to us at SSE Smart Customer Services, 4 Penner Road, Havant, Hampshire PO9 1QH. SSE Electricity Limited 
and Southern Electric Gas Limited are signatories of the Smart Metering Installation Code of Practice (SMICoP). 
We also adhere to a Data Charter. We encourage you to read both these documents prior to the installation of 
your smart meter. You can find the SMICoP and our Data Charter on our website at www.sse.co.uk/smartinfo. 
Alternatively, we will happily send you these documents in the post. Simply write to us at SSE Smart Customer 
Services, 4 Penner Road, Havant, Hampshire PO9 1QH, requesting a copy. You can also phone us for copies on 
0345 071 3991 or email us at [email protected] 

SSE and associated brands: Southern Electric, Scottish Hydro, SWALEC and Atlantic are all trading names of OVO 
Electricity Limited registered in England and Wales number 06858121 (supply of electricity) and OVO (S) Gas 
Limited registered in England and Wales number 02716495 (supply of gas). The registered office of OVO Electricity 
Limited and OVO (S) Gas Limited is 1 Rivergate, Temple Quay, Bristol, BS1 6ED. 

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

If you’d prefer, you can ask us to manage your accounts with the help of someone else 
you trust, like a friend or relative. As well as going online to find out more, you can also 
contact our call centres on:

• 

Phone: 

0800 622 838

• 

Textline: 

0800 622 839

• 

SignVideo: 

sse.co.uk/signvideo

Summary of Contents for SSE Chameleon IHD3

Page 1: ...Quick Start Guide to your Chameleon IHD3 Your Smart Pay As You Go Meter ...

Page 2: ...ers pay as you go In 2020 SSE Energy Services the part of the SSE Group that supplied your energy became part of the OVO family a group also made up of OVO Energy and CORGI HomePlan Together we now power nearly 5 million homes across the UK with a mission to bring clean affordable energy to all ...

Page 3: ...ur Smart Pay As You Go meter 8 Emergency credit and friendly credit 9 When you re away from home 10 What to do if your top up doesn t work 10 How to activate emergency credit 14 How to re enable your supply 17 How to view your tariff information 18 How to set a budget and view your debt screens 22 Troubleshooting 25 Safety notice 25 Extra help and information 26 ...

Page 4: ...ills from us so it s a simple way to pay for your energy Your new In Home Display IHD helps you budget your energy use and see how much you re using on a daily basis Meet your new Pay As You Go In Home Display IHD Your IHD shows energy use for electricity and gas smart meters and will have been configured to work with the meters you have installed This may be electricity or gas or both Please read...

Page 5: ...arrow When you see Tutorial press OK to watch You should always leave your IHD connected to the power supply You can configure the screen on the IHD to dim or switch off at certain times of the day press OK or MENU and scroll to Settings The power supply has been designed exclusively for the IHD and must not be used with other devices Your IHD has an inbuilt rechargeable battery It s advisable to ...

Page 6: ...w UTILITY button The UTILITY button allows you to see your gas electricity or combined fuel usage The lights at the bottom of the device will display green amber or red dependent on your current usage CALENDAR button Use the CALENDAR button and left and right arrows to see your energy usage so far today this week this month or this year OK or MENU button The OK or MENU button allows you to access ...

Page 7: ...7 Meet your new Smart Pay As You Go meters Your electricity meter Your gas meter ...

Page 8: ...ou can find your nearest post office at www postoffice co uk branch finder Online Make payments by credit or debit card with our SSE Top Up app or at sse co uk topup Please make sure you have your Smart Pay As You Go card number and credit debit card close to hand 6300790012345678 6300790012345678 Electricity Smart Pay As You Go Electricity Smart Pay As You Go MR A N Other Account no 1234567890 MR...

Page 9: ...gets down to 2 or below Friendly credit At certain times it may be more difficult to top up That s why we have friendly credit periods to make sure you won t lose your energy supply if you run out of credit during these times Remember you must have credit on your smart meter at the start of the friendly credit period If your credit runs out before that please top up You will still need to pay for ...

Page 10: ...t register on your meter within 40 minutes you can use a Top Up Code also known as UTRN Unique Transaction Reference Number to manually add the credit to your meter If you topped up at a PayPoint or post office the Top Up Code can be found on your receipt If your top up was made online the Top Up Code can be found in your email receipt or on the confirmation page once the transaction has been comp...

Page 11: ...r current meter balance Then select Electricity or Gas Enter your top up code using the right arrow to scroll through the numbers 0 9 pressing OK to select each number Use the left arrow if you need to go back and change a digit To complete the top up press OK You will receive a notification that the code has been accepted or rejected ...

Page 12: ...P LOGS NEW PAYMENT DEBT EMERG CREDIT Use the button to scroll through the digits while entering the UTRN number and the button to move on to the next digit Enter UTRN 123123______________ When all 20 digits have been selected correctly press the button to enter the code into the meter If successful confirmation of the top up amount accepted will appear e g 10 00 Entering your Top Up Code on your e...

Page 13: ...number and the button to move on to the next digit Press A Increase digit 7 3 9 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 When all digits have been entered press and hold the button to enter the top up code Press Hold B Accept 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 If successful confirmation of the top up amount accepted will appear Top Up accepted Deducted amount 0 00 Press A to continue ...

Page 14: ...n activate your emergency credit using the IHD or your meters Activating emergency credit on your IHD If the Emergency Credit service is available with your prepayment meter your IHD will notify you when you can use that feature To activate emergency credit press OK or MENU use the arrows to scroll and select Emergency Credit followed by OK Press HOME to view your remaining meter balance ...

Page 15: ...o enter the prepay menu TOPUP LOGS NEW PAYMENT DEBT EMERG CREDIT Press the button to scroll down to EMERGENCY CREDIT then press the button to enter emergency credit menu EMERGENCY CREDIT Status Available Limit 5 00 Remaining 5 00 If emergency credit is available press the button to accept Once accepted the emergency credit status will change to In Use EMERGENCY CREDIT Status In Use Limit 5 00 Rema...

Page 16: ...the screen EMC available Press A to cancel Press B to activate Press the button to activate Emergency credit is Successfully selected The following screen will then appear which will show the emergency credit value Emergency Credit Invoked 5 00 The following screen will then appear on the main menu Emergency Credit In Use 1 00 ...

Page 17: ...ollowing screen will appear Relay Armed Please press Buttons A B to reconnect Press and hold the and button to re enable your supply Once re enabled you will return to the main menu How to re enable your supply on the gas meter Once you have topped up the Push to reconnect screen will appear V 00018 313 m3 Push to reconnect Ensure all gas appliances are off Press any button to enable supply Safe o...

Page 18: ... information View your tariff information on your IHD Press OK or MENU use the right arrow to scroll and select Account Information followed by OK Use the right and left arrows to scroll through the available account information ...

Page 19: ...anding Charge 20 000p Per Day To view your price per unit press the button repeatedly until you reach the following screen Active Tariff Price 20 000p Per kWh If you have a multi rate tariff to view your tariff information press the button until you reach the following screen TOU Rate 1 01234 kWh Continue to press the A button to view all TOU screens ...

Page 20: ...E OF USE PREPAYMENT Press the button to scroll down to STATUS then press the button to enter the status menu PAYMENT MODE CURRENT STATUS Press the button to scroll down to CURRENT STATUS then press the button to enter the current status menu CURRENT STATUS Tariff Tariff 4 Stand Chrg 1 00000 d Price 0 60000 kWh Valve OPEN ...

Page 21: ...tion press the button to enter the main menu METER BALANCE TEST FUNCTION TIME OF USE PREPAYMENT To view your standing charge press the button repeatedly until you reach the following screen TOU PRICES T1 0 100000 kWh T2 0 200000 kWh T3 0 030000 kWh T4 0 400000 kWh ...

Page 22: ...ettings press OK and select Set budget followed by OK Use the UTILITY button to choose the fuel type and the CALENDAR button to choose the time period Use the arrows to set your budget and press OK to complete How to view your debt screens on your IHD Press OK or MENU use the right arrow to scroll and select Debts followed by OK ...

Page 23: ... view to the total debt amount press the button repeatedly until you reach the following screen Time Based Debts Press Hold A to Enter Press and hold the button Time Based Debt 1 123 00 Press the button to view the debt recovery rate Recovery Rate 1 1 00 Per Day ...

Page 24: ...REPAYMENT Press the button to scroll down to PREPAYMENT then press the button to enter the prepayment menu TOPUP LOGS NEW PAYMENT DEBT EMERG CREDIT Press the button to scroll down to DEBT then press the button to enter debt menu and view debt values DEBT 1 Label Time Based Debt Amount 17 00 Method Time Freq Per day Rec amount 0 00 ...

Page 25: ...up to date we will perform regular remote firmware updates This may disconnect your IHD from the smart metering system and your IHD will automatically try to establish a secure connection If it is unable to connect the IHD will restart itself and will continue trying to connect If you are experiencing this problem please call us on 0345 026 0677 Safety notice Please be aware of these simple safety...

Page 26: ...services for customers who need extra assistance including financial support If you agree we can add your details to the Priority Service which means you ll benefit from our range of extra support services These services can help if any of the following applies to you You have a long term health condition or disability You re over 65 You re not confident speaking to us in English You just need som...

Page 27: ...so adhere to a Data Charter We encourage you to read both these documents prior to the installation of your smart meter You can find the SMICoP and our Data Charter on our website at www sse co uk smartinfo Alternatively we will happily send you these documents in the post Simply write to us at SSE Smart Customer Services 4 Penner Road Havant Hampshire PO9 1QH requesting a copy You can also phone ...

Page 28: ...Making your energy smarter We re always here if you need us Visit sse co uk or call 0345 026 0677 ...

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