Ovislink Air Live Air3GII, User Manual

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4.Trobleshooting
AirLive Air3GII User’s Manual 64
C.What can I do if my 3G connection is failed even the dongle is plugged?
Please check the following items:
I. Make sure you have inserted a validated SIM card in the 3G data card, and the
subscription from ISP is still available
II. If you activate PIN code check feature in SIM card, making sure the PIN code
you fill in dial-up page is correct
III. Checking with your ISP to see all dial-up settings are correct
IV. Make sure 3G signal from your ISP is available in your environment
D. What can I do if my router can’t recognize my 3G data card even it is plugged?
There might be compatibility issue with some certain 3G cards. Please check the
latest compatibility list to see if your 3G card is already supported.
E. What should I insert in APN, PIN Code, Account, Password, Primary DNS, and
Secondary DNS?
The device will show this information after you choose country and Telcom. You
can also check these values with your ISP.
F. Which 3G network should I select?
It depends on what service your ISP provide. Please check your ISP to know this
information.
G. Why my 3G connection is keep dropping?
Please check 3G signal strength from your ISP in your environment is above
middle level.
4 Something wrong with the wireless connection?
A. Can’t setup a wireless connection?
I. Ensure that the SSID and the encryption settings are exactly the same to the
Clients.
II. Move the Air3GII and the wireless client into the same room, and then test the
wireless connection.