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Damage caused by incorrect maintenance of the product.
Flaws in the fabric caused by excessive use.
Imperfections and pulls in mesh doors due to wear and tear.
Water ingress through fabric as a result of accelerated UV degradation due
to long term pitch .
Water ingress through seams caused by excessive abrasion of seams or
taped seam.
Broken zips caused by over tensioning, forcing or snagging.
Over tensioned/stretched seams coming apart.
Buckles subjected to undue force or abrasion.
Lost/popped out eyelets.
Broken holdalls.
Pole breakages or tube punctures (where applicable).
Collateral damage from a pole breakage.
Condensation, (a natural occurrence, exacerbated by insufficient ventilation
opening).
Consequential damage/loss to property/belongings (either inside or outside
of the product) or shortening of holidays.
Outdoor Revolution work very closely with our retail partners to manage all
warranty repairs/issues:
Please contact your retailer immediately (even if purchased online) if you feel
your Outdoor Revolution product has a genuine warranty issue. The retailer, in
turn will raise the issue with ourselves and we will action; with the retailer,
according to the nature of the claim.
Returning Products
Please ensure the product is clean and dry and as close to its original condition as
possible before sending back for checking. Wet or dirty products will not be
accepted back for checking/warranty claims.
It is important to note that the Sales Contract between yourself and the retailer
you purchased the Outdoor Revolution product from, remains valid throughout
any warranty claim and your statutory rights are not affected.
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Important Information
Please do not leave for your holiday without fully erecting and checking that you have
all the listed contents for your annexe. If you are missing anything, then please
contact your retailer immediately before use.
Please note that man-made fabrics are prone to condensation, when the warm air
and moisture within the annexe, comes into contact with the colder air on the outer
material; this is a perfectly natural occurrence and should not be confused with
leaking. Please ensure that all ventilation points remain open, wherever possible, in
order to help combat condensation.
We suggest that you pitch your annexe for some period of time before use, enabling
it to undergo the ‘weathering’ process. Weathering sometimes requires a few uses of
annexe, before becoming effective. Seam sealant can be used to resolve any
persistent weeps; this is a natural process. ‘Weathering’ is the process of allowing
your annexe to become soaked, then dried, approximately two to three times, in
order to reinforce the waterproofing of the seams/stitching on the flysheet.
Please ensure that you site the annexe on clear/level ground before erecting, with no
sharp objects beneath it and zips fully closed. We suggest placing a groundsheet
underneath the annexe to keep it dry/clean.
We suggest conducting a trial run of your annexe to familiarise yourself with the
assembly/usability of it. Should you have any issues pertaining to the erection
process, then please contact a dealer for assistance before your holiday.
This annexe is designed for short term usage and not long term pitch.
Always dry/air the annexe after use, before packing away, to prevent mildew or
mould from developing.
Any dirt or stains can be removed by brushing, or gently washing, using warm water.
DO NOT use detergents, as this will destroy the water resistance of the materials.
DO NOT cook or smoke inside this annexe, as despite the outer fabric being flame-
retardant; it can still melt.
In the event of damage; please contact your retailer. If, for whatever reason, you are
unable to contact them, then please email [email protected] and our
dedicated customer service team will be pleased to assist you.
Please avoid using this annexe in temperatures below freezing, as this can result in
detrimental impact on the Oxygen Air Frame.
Always store your annexe bag flat, rather than on its side, as well as in a cool/dry
area, in order to avoid any detrimental impact on the Oxygen Air Frame.
