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Outdoor Lifestyles by Hearth & Home Technologies • Twilight-II-C Owner’s Manual • 2368-971 Rev. o
• 1/20
5
Troubleshooting and Frequently Asked Questions
A. Frequently Asked Questions
ISSUE
SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the fireplace warms, this
condensation will disappear.
Blue flames
This is a result of normal operation and the flames will begin to yellow as the fireplace is al
-
lowed to burn for 20 to 40 minutes.
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is
caused by the curing of materials from manufacturing. Odor may also be released from finish
-
ing materials and adhesives used near the fireplace. These circumstances may require ad
-
ditional curing related to the installation environment.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning. A non-abrasive cleaner such as gas appliance glass
cleaner may be necessary. See your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fireplace.
Is it normal to see the pilot flame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot flame to
remain lit.
Contact your dealer
for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to
locate a dealer.
