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The “Left”, “Right” and “PC
Com” green lights blink slowly
simultaneously
Unrecoverable error in
the CI-Link unit
Disconnect and connect the CI-Link unit again.
If the problem persists, contact your local
Oticon Medical customer service or Oticon
Medical distributor
The “Power” indicator
on the interface
does not light up
USB cable connection
problem
Ensure that the USB cable is properly function-
ing and connected to a USB port on the com-
puter – and not to a USB hub. Check that the
interface itself has been properly connected
The “Power” indicator lights up,
then goes out after a few
seconds
USB cable connection
problem
Restart the software installation process. It may
be that the problem is due to the equipment.
Try another computer before contacting your
local Oticon Medical customer service or Oticon
Medical distributor
