Oster BVSTEJX Series, User Manual

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PROBLEM POSSIBLE CAUSE SOLUTION
THE COFFEE IS
NOT HOT
There’s a power
outage.
WAIT FOR POWER TO
BE RESTORED.
Auto SHUT-
OFF has been
activated.
FOR BEST RESULTS,
BREW A FRESH POT OF
COFFEE.
THE COFFEE
TASTES BAD
Coffee grounds
other than for
an automatic
drip coffeemaker
were used.
USE COFFEE GROUNDS
RECOMMENDED FOR
AUTOMATIC DRIP
COFFEEMAKERS.
The ground
coffee-to-
water ratio was
unbalanced.
USE CORRECT
GROUND COFFEE-TO-
WATER RATIO.
The coffeemaker
needs cleaning.
CLEAN COFFEEMAKER
AS DESCRIBED IN
“MAINTAINING YOUR
COFFEEMAKER”
SECTION.
THE GROUNDS
ARE IN THE
COFFEE
The filter is not
properly seated
in the basket.
SEAT FILTER PROPERLY
WITHIN THE FILTER
BASKET.
The filter
collapsed.
REMOVE FILTER AND
REPLACE.
Do you still have questions? You can call us toll-free at the
Oster
™
Consumer Service Department, 1-800-667-8623 or
you can visit us at www.oster.ca.
SERVICE AND MAINTENANCE
Replacement Parts
• Coffee Filters – For better tasting coffee, we recommend
that you use a Oster
™
brand 10-12 cup basket-style
paper filter or a Oster
™
brand permanent filter. These
filters are available at most grocery stores.
• Water Filtration - Replacement water filtration disks can
be purchased through your local retailer, online at
www.oster.ca, or by calling 1-800-334-0759 in the U.S.
or 1-800-667-8623 in Canada.
• Decanters – You can usually purchase a replacement
decanter from the store where you purchased your
coffeemaker. If you are unable to find a replacement,
please visit us online at www.oster.ca, or call 1-800-
334-0759 in the U.S. or 1-800-667-8623 in Canada for
information on where you can find a store that carries
replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or an authorized Sunbeam
Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the
location of the nearest authorized service center:
U.S. 1-800-334-0759
Canada 1-800-667-8623
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