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OSBURN LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof
of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to
your OSBURN dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation,
lack of maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or
venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over firing, abrasives or
chemical cleaners. Any defect or damage caused by the use of unauthorized parts or others than original parts void this
warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied
with this product and all local and national building codes. Any service call related to an improper installation is not
covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Transportation fees to ship the product back to the
purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile
by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair work to the
account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of the
replacement part. All parts and labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible for any
special, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.
A one-time replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products
purchased after March 1
st
, 2009.
DESCRIPTION
WARRANTY APPLICATION
PARTS
LABOUR
Combustion chamber (welds only), castings, convector air-mate, ceramic
glass (thermal breakage only*), and secondary air tubes*.
Lifetime
5 years
Plating* (defective manufacture) – subject to limitations above.
Lifetime
n/a
Stainless steel firebox components, surrounds and heat shields, ash
drawer, steel legs, pedestal, trims (aluminum extrusions), C-Cast baffle*,
and vermiculite baffle*.
7 years
5 years
Carbon steel firebox components, glass retainers, and handle assembly.
5 years
3 years
Blowers, heat sensors, switches, rheostat, wiring, and other controls.
2 years
1 year
Paint (peeling), gaskets, insulation, firebrick, and ceramic fibre blankets.
1 year
n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your OSBURN dealer. Prior to your call make sure
you have the following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer’s name;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your OSBURN dealer
an Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
