21
② OTA Update
If your device requires an OTA update, the app will notify you
to perform an OTA update on
"
Firmware Update
"
. Follow the
on-screen instructions to complete the process.
Troubleshooting
①
Q: How to unlock the door when the Smart Lock doesn
'
t work?
A: Can use the provided key to unlock.
② Q: How to unlock the door when the Smart Lock
'
s battery
runs low?
A: Insert a Type-C USB cable into the Type-C USB port and use
a portable battery to power the Smart Lock.
③ Q: How to unlock the door if the Smart Lock
'
s locked ?
(Locked due to incorrect password for many times）
A: The lock will return to normal after two minutes.
④ Q: What should I do if I lose my smartphone which is
connected to the OLOCK?
A: Using a new phone, download and log in to the
"
ORVIBO Home
"
app, then change your account password.
⑤ Q: Is it possible to use the APP to unlock?
A: The OLOCK does not support APP unlocking, but supports
remote authorization temporary password unlocking.
