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Dongguan Ortur Intelligent Technologies Co., Ltd.
https://ortur.tech/auferolaser1
No.1 Building, Ruijin Science and Technology Industrial Park, Changping, Dongguan 523558, Guandong Province, China
By
Basic Troubleshooting
Firmware Write Fail
In some operating systems, specially Windows, security software as Anti-virus or
AntiMalware can prevent the complete copy of the BIN firmware file to your
Aufero
Laser 1
motherboard, causing the machine to become unresponsive. These events
are rare but can happen, specially on Pre Windows 8 Operating systems.
Solution:
1. Please temporarelly disable the security software and attempt firmware
upgrade procedures a second time;
2. Use a different computer. Many users that experience the above issue reported
that simply using a different computer allowed for the firmware update process
to finalize without problems.
3. If neither solution above was successful, please get in touch via our Ticketing
system at
https://ortur.tech/support
. Ortur Support team will most likely suggest
a remote session to your computer to allow an untouched file transfer to your
Aufero Laser 1
motherboard.
Wrong Firmware file
Your
Aufero Laser 1
is expecting a particularly type of file when you try a firmware
update. If the motherboard identifies a wrong file format or type it will automatically
reject this file and turn off. This will result in the following errors:
Windows:
“Error 0x800701B1: A Device which does not exist was Specified”
Mac:
“The operation can’t be complete because an unexpected error occurred (error 100006)
Linux:
“Error While Copying. Error When getting information from file. No such file or directory”
Solution:
Please verify that the firmware file is the correct series for your
Aufero
Laser 1.
Only 1.8x series firmware files are accepted.
There are a few rare circunstances on which applying a new firmware to your
Aufero Laser 1
might lead to some problems. Below we will list a few of these
known issues and how to best address them:
