Orphek does not render services of installation of any of its products
therefore it will not be held responsible for damage of any kind or cost
resulted from installations.
Information necessary to claim your warranty:
If you have purchased your product directly from us, contact
[email protected] and provide the following information:
Product info: model and serial number, date of purchase, proof of
purchase, copy of invoice, proof of delivery in perfect conditions,
photos of the damage (good quality & focus), and full description of
the damage.
If you have purchased your product from a dealer, local store or
online shop – contact them directly for assistance.
PLEASE NOTICE!
ORPHEK HAS CHOSEN CAREFULLY ITS PARTNERS AND
RELIED IN THEIR PROFESSIONALISM TO PROVIDE THE BEST
CUSTOMER SERVICE THERE IS, BUT ORPHEK WILL NOT BE
RESPONSIBLE FOR MISINFORMATION RECEIVED BY
CLIENTS CONCERNING ITS PRODUCTS, IF GIVEN FROM A
THIRD PARTY (MAINTENANCE COMPANIES, DEALERS,
LOCAL SHOPS, ONLINE SHOPS). IF THE DAMAGE RESULTED
FROM THIS MISINFORMATION, CONTACT THE
SALESPERSON DIRECTLY.
ORPHEK PROVIDES CUSTOMIZATION LED RATIOS FOR ALL
ITS CLIENTS UPON REQUEST. ANY CUSTOMIZATION MADE
FOR THE CLIENT WITH CLIENT’S AUTHORIZATION WILL NOT
BE OBJECT OF ANY CLAIM ARISING FROM THE RESULTS OF
THE CUSTOMIZATION ITSELF. ANY CUSTOMIZATION
ADVISED BY ANY OTHER PARTY RATHER THAN ORPHEK’S
CEO WILL NOT BE OBJECT OF ANY KIND OF CLAIM ARISING
FROM THE RESULTS OF THE CUSTOMISATION ITSELF.
