FIRST WE NEED TO KNOW WHO YOU ARE!
Full name
Full address
Phone number for contact.
SECOND, WE NEED TO KNOW EVERYTHING ABOUT THE
PRODUCT YOU BOUGHT!
Date & place of purchase
Model and serial number of your Orphek Atlantik P300 unit
Proof of purchase
Copy of invoice
Proof of delivery in perfect conditions
Photos or video of the damage (good quality & focus)
Full description of the damage
WHY DO I NEED TO SEND SO MUCH INFORMATION?
Because Orphek products are submitted to warranty policies like any
other product sold in any market any place in the world. Because
Orphek sells 1000s of units worldwide and we need to track yours in
order to help you!
WHY DO I NEED TO SEND YOU PHOTOS AND VIDEO OF THE
DAMAGE IF I AM TELING YOU MY UNIT HAS A DAMAGE?
The more information we have about your unit easier will be to
provide you assistance! Just like your doctor, we will listen to you, but
we will also want to come to our own conclusions according to our
technical expertise. According to our own experience over the years
providing support, sometimes clients do not exactly explain or tell us
what we need to know in order to help them. A picture usually worth
a 1000 words! Because we follow our warranty policies just like
everybody else should do!
WHEN I WILL RECEIVE THE SUPPORT I NEED?
Orphek offers technical support 24 hours a day, 365 days of the year.
All you need to do is contact us with the information requested above.
