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5.
OBDtrac Dongle troubleshooting guideline
1. When the OBDtrac Basic is installed and running in the vehicle. The
LED indicators have to perform as indicated in the following table.
Otherwise, it will require further inspections.
PWR
Flash
GPS
ON
GSM
ON
2. LED
indicators
PWR
OFF:
Power OFF
Flash:
Power ON
GSM
OFF:
GSM module OFF or Error
Flash:
No SIM Card, Searching networks (0.25sec ON 0.5sec
OFF)
Flash:
GSM registered (0.5sec ON 0.5sec OFF)
Flash:
GPRS connecting (0.25sec ON 0.25sec OFF)
ON:
Socket session online (connect to Gateway Server)
GPS
OFF:
GPS module OFF or Error
Flash:
Searching GPS signal
ON:
GPS fixed
3. Troubleshooting of the GPS tracker:
I. The tracker is disconnected to the server and the PWR LED is
OFF or DIM.
Problem
PWR
LED is OFF or DIM
Cause
Solution
No power supply to the tracker
1.
Check the connector of the power cable connecting
to the tracker correctly and securely. If not,
reconnect the power cable to the tracker and secure
it.
2.
Use a voltmeter to check if the power supply from
the vehicle is between 9V to 30V.
3.
Check the black wire (Ground) connecting to the
ground of the vehicle power circuit correctly.
The power cable is faulty
1.
Check if there is any damage of the cable and the
surge protector. If yes, the power cable needs to be
replaced.
