HFS1000
NoN-coNtact iNfrared thermometer
32
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
•
Please call or email our Customer Support Team, contact details follow.
• A Customer Support Team member will verify after troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice (if necessary), together with instructions
on how to return the goods for warranty service.
Please note that if a Customer Support Team member advises that your product does not qualify for return, this
warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
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