27
Problem
Possible cause(s)
Solution(s)
Bad audio quality
(crackles,echo, etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick walls.
3. The handset is too far from the base unit.
4. If you have Broadband/ADSL you need a in line
filter (not supplied).
1. Try a different connection point, one that is away from other
electrical appliances.
2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL filter is installed on all phone sockets
between wall plate and your phone.
Caller ID does not work.
Service not activated.
Check your SUBSCRIPTION with the SERVICE provider.
Phone does not ring when
a call comes in.
1. The ringer is off.
2. Too many phones are sharing the same phone
line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does not work.
Keypad may be locked.
UNLOCK the keypad.
Busy tone + in use light on.
1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Handset registration fails
continuously.
The base memory may be full.
Delete un-used handset and try again.
Cannot make/answer a 2nd
call
2nd call service can be activated.
Check with your service provider. Check the recall selection is
correct.
AppENDIx
eco70-700.indd 27
2009-5-8 13:45:15
