11
Express Warranty (Australia)
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
•
Please call or email our Customer Support Team, 02 4574 8888 or
•
A Customer Support Team member will verify after troubleshooting with you
if your product qualifies under warranty. If so, they will give you a Product
Return Authorisation number.
•
We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your
product does not qualify for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include
all of the following:
•
A completed Return Authorisation form
•
A copy of your Proof of Purchase (please keep your original copy)
•
The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in
returning any faulty product to us. You must arrange and pay any expenses
incurred (including postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will arrange delivery of
the repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss of any user-
generated data (such as stored telephone numbers, text messages and contact
information). Please ensure that you have made a copy of any data saved
on your goods before sending for repair. Please also be aware that goods
presented for repair may be replaced by refurbished goods or parts of the same
type rather than being repaired.
