Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116
369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to as
“Oricom”.
Oricom warrants that the product is free from defects in materials or workmanship
during the Express Warranty Period. This Express Warranty does not extend to any
product from which the serial number has been removed or was purchased outside of
Australia.
The benefits of this Express Warranty are in addition to other rights and remedies
you may have under the Australian Consumer Law. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. In the event of a minor failure, Oricom reserves the right to choose
to repair or replace the product.
The Express Warranty Period will be a period of 12 months beginning on the date of
purchase of the product evidenced by your dated sales receipt. You are required to
provide proof of purchase as a condition of receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at our discretion
according to the terms and conditions of this document if your product is found to
be faulty within the Express Warranty Period. This Express Warranty extends to the
original purchaser only and is not transferable.
Products distributed by Oricom are manufactured using new materials or new and
used materials equivalent to new in performance and reliability. Spare parts may
be new or equivalent to new. Spare parts are warranted to be free from defects in
material or workmanship for thirty (30) days or for the remainder of the Express
Warranty Period of the Oricom branded product in which they are installed, whichever
is longer. During the Express Warranty Period, Oricom will where possible repair and
if not replace the faulty product or part thereof. All component parts removed under
this Express Warranty become the property of Oricom. In the unlikely event that your
Oricom product has a recurring failure, Oricom may always, subject to the Competition
and Consumer Act 2010, at its discretion, elect to provide you with a replacement
product of its choosing that is at least equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is made in
writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent permitted
by law will not be liable for any defect, loss, damage or injury arising out of or in
connection with a:
1. Failure by you to adhere to the warnings and follow the instructions set out in
this user guide for the proper installation and use of the product;
2. Willful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to power
failure, lightning or over voltage; or
4. Modification to the product or services carried out on the product by anyone
other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty in
Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 02 4574 8888 or support@
oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with you if
your product qualifies under warranty. If so, they will give you a Product Return
Authorisation number.
• We will then email a Return Authorisation form and a Repair Notice (if necessary),
together with instructions on how to return the product for warranty service.
Please note that if a Customer Support Team member advises that your product does
not qualify for return, this warranty does not apply to your product. Products that are
authorised to be returned to Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in returning
any faulty product to us. You must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of the product) to return the
