16
Auto Attendant (DISA)
All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the
KS832 answers incoming callers and they will hear your personalised Outgoing Message (OGM).
This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc or 0 for the
Operator. Extension 202 is Operator 1 and Extension 203 is operator 2. If Operator 1 is busy the
call will go to Operator 2.
To record the Auto Attendant outgoing message (OGM)
You have up to 30 seconds for the OGM.
A Suggested message is as follows:
" This is Smith and Co. If you would like the Sales department please Dial 201, if you would like
Customer Services please Dial 208, and for all other enquiries, please Dial 0 for the operator"
Ext 201
Dial:
Password
(beep)
* 221 #
(beep) Record Message Hang Up
To playback the Auto Attendant Outgoing Message (OGM)
Ext 201
Dial:
Password
(beep)
* 231 #
(beep) Listen to Playback Hang Up
OGM if the Extension is Busy
You can record a message to inform the caller to Dial 0 for the Operator because the Extension is
Busy.
The maximum message length is 7 seconds. A suggested message is as follows:
" I am sorry the Extension you require is Busy please dial 0 for the operator"
Ext 201 Dial:
Password
(beep)
* 222 #
(beep) Record Message Hang Up
To Playback the Extension Busy OGM
Ext 201 Dial:
Password
(beep)
* 232 #
(beep) Listen to Message Hang Up
OGM if Extension is unanswered after 25 seconds.
You can record an OGM informing the Caller to Dial 0 for the operator because the Extension is
not answering. To record the Unanswered OGM, Max 7 seconds:
A suggested message is as follows "I am sorry, the Extension you require is not answering,
please Dial 0 for the operator"
Ext 201
Dial:
Password
(beep)
* 223 #
(beep) Record Message Hang Up
