TECHNICAL MANUAL
BLUE PAPER GAIN ·
HYDRO 2021
6 | ORBEA
ORBEA | 7
EN
02
ORBEA WARRANTY
Our continuous daily effort to provide maximum quality of
our bicycles allows us to offer the following warranty and
coverage conditions:
LEGAL WARRANTY
Orbea offers the original owner of the Orbea bicycle, rigid
fork or original component a legal warranty of 2 years from
the date of purchase of the items, or the period stipulated
as the legal warranty in the country of purchase.
This warranty covers all Orbea products against manufac-
turing defects and/or lack of compliance and guarantees
the repair or replacement of the defective product at no
cost to the affected customer. Likewise, this warranty also
covers paint, varnish and corrosion defects on all frames
and rigid forks assembled on our bicycles during the pe-
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This warranty does not cover in any case damage derived
from inappropriate use, falls or accidents or the lack
of maintenance, as well as the normal wear and tear of
consumable parts, such as, by way of example, but without
limitation: seals, bearings, handlebar tape, spokes, tires,
saddles, etc.
For a full description of the coverage conditions and the
legal warranty, please visit:
ORBEA LIFETIME WARRANTY
As a supplement to the legal warranty, Orbea offers the
original buyer of the bicycle the Orbea lifetime commer-
cial warranty, as long as they have registered their product
on the Orbea website within 30 days of its purchase. This
lifetime warranty covers the frames and rigid forks that we
mount on our bicycles against manufacturing defects and
material conformity issues with no time limitation.
This warranty extends the original period of coverage
against paint, varnish or corrosion defects on the frames
and rigid forks for one additional year after the end of the
legal warranty period.
Orbea’s lifetime commercial warranty only covers frames
and rigid forks, but not OC components.
For a full description of the warranty conditions for the
lifetime warranty, please visit:
www.orbea.com/es-es/garantia/#garantia-deporvida-orbea
REGISTER YOUR BICYCLE
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tension, you must register your bicycle within 30 days of
its purchase at:
www.orbea.com/es-es/acceso-registro?from=register-plate/
01. REGISTER YOUR ACCOUNT
This warranty does not cover in any case damages
derived from inadequate use, falls or accidents, incorrect
assembly, lack of maintenance or not observing the
recommendations of use, storage, charge, etc. described
in this manual.
The natural aging of the MAHLE Ebikemotion batteries and
loss of capacity due to normal use, charge and storage are
not covered by the conditions of the warranty.
WARRANTY CLAIM PROCESS
All warranty claims must be processed through an
authorized Orbea dealer, who will perform the initial
diagnosis and send Orbea all the necessary documentation
for a complete diagnosis of the claim in question. The
dealer will inform the owner about the status of the process
and the decision made on the warranty claim by Orbea.
We recommend that you always visit the dealer where
you purchased your bicycle to process a warranty claim,
or the dealer you chose during the process of purchasing
a bicycle that was delivered directly to your home. If you
cannot visit the original dealer, you can check the list
of authorized dealers on our website or contact Orbea
directly so we can indicate the dealer you should visit.
www.orbea.com/es-es/distribuidores/?country
MAHLE EBIKEMOTION COMPONENTS
WARRANTY
The MAHLE Ebikemotion components are covered by
the legal 2 year warranty, or the legal warranty period on the
country of purchase, valid from the date of purchase of
the components or the bicycle they are assembled on.
This warranty covers all MAHLE Ebikemotion products
against manufacturing defects or lack of conformity and
gives the owner of the bicycle or the component the right
to have the component repaired or replaced without any
additional cost derived from this warranty.
02. REGISTER YOUR BARCODE
03. WHERE TO FIND YOUR BARCODEA