32
Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does
not operate
(properly)
with Oral-B
App.
1. Oral-B App is
closed.
2.
Bluetooth
®
is not
activated on
smartphone.
3.
Bluetooth
®
is disa-
bled on handle.
4.
Bluetooth
®
con-
nection to smart-
phone has been
lost.
5. Your smartphone
does not support
Bluetooth
®
4.2 (or
higher)/
Bluetooth
®
Smart.
6. Outdated Oral-B
App.
1. Launch Oral-B
App.
2. Activate
Bluetooth
®
on
smartphone
(described in its
user manual).
3. Enable
Bluetooth
®
by pressing on/off
button for 5 sec-
onds.
4. Pair handle and
smartphone again
via App settings.
Keep your smart-
phone in close
proximity when
using it with
handle.
5. Your smartphone
must support
Bluetooth
®
4.2
(or higher) /
Bluetooth
®
Smart
in order to pair
handle. Check
app.oralb.com for
compatible smart-
phones and coun-
try availability of
the Oral-B App.
6. Download latest
Oral-B App.
Reset to fac-
tory settings.
Original functionality
wanted.
Use App to perform
factory reset.
TOOTHBRUSH
Toothbrush is
not operating
(during first
use).
1. Battery has a very
low charge level.
2. Operating outside
standard tempera-
ture.
1. Charge at least for
30 min.
2. Always operate in
standard operating
temperatures
(> 0°C and < 40°C).
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