1. Select 2 for New Service Request.
2. Select 3 for Hardware, Networking, and Solaris Operating System Support.
3. Select one of the following options:
For technical issues such as creating a new Service Request (SR), select 1.
For non-technical issues such as registration or assistance with My Oracle
Support, select 2.
You are connected to a live agent who can assist you with My Oracle Support registration and
opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by the Customer
Access Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or call the Oracle
