Oracle T1200, Maintenance Manual

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Hardware Repair and Return
Any system components being returned for repair or replacement must be processed through the
Tekelec Return Material Authorization (RMA) procedures. A hardware repair is defined as an item
returned to Tekelec due to a failure, with the returned item being repaired and returned to the customer.
It is essential that serial numbers are recorded correctly. RMAs cannot be created without a valid serial
number. All repair and quality information is tracked by serial number.
Table 1: Basic RMA Types lists
the basic RMA types. Table 2: RMA Reasons for Return lists the RMA return reasons.
Table 1: Basic RMA Types
Turnaround Description Replacement Type
Same Day Shipment Customer requests the URGENT
replacement of a damaged
product Priority Advance Replacement
Shipment Within 3 Business
Days Customer request the
replacement of a damaged
product Advance Replacement
Shipment Within 5 Days After
Receipt Customer will return a damaged
product for repair Repair / Return
Depends on Urgency - Shipment
Within 3 Business Days A damaged part, such as a cable,
is replaced, but the Customer
does not return the damaged
product Expendable
Table 2: RMA Reasons for Return
Description Reason for Return
Product damaged by environmental phenomena
such as water damage or earthquake. Damaged by Environment
Damaged between shipment from Tekelec and
receipt at the Customer’s installation site. Damaged in Shipment
Product is not functional when it is first installed
at the Customer’s location. DOA – Dead on Arrival
Products returned from lab sites. Lab Return
Defect to be captured by Quality or Engineering
(not Product Recall). Product Capture
13 910-5680-001 Revision F, February 2014
Introduction Platform Maintenance