Oracle storagetek sl150, Library Manual, Page: 141 / 196

• If you Closed all fault records and still cannot get the library into Operational
condition, go to
Get Parts and Technical Support , check for relevant
knowledge articles, and, if you cannot find a resolution, open a service
request. Include fault codes and details of the actions that you have taken.
Locate and Remove a Cartridge Stuck in a Magazine Slot
How to resolve Fault Code 9108 if the Suspect Components indicates one or more
magazines.
1.
Identify the problem slot. Correlate the details of the failed move, as listed in the
Library Activity Panel, with the Suspect Components field of the corresponding
Library Health record.
2.
Manually unlock the magazine that contains the problem (see Remove the
Cartridge Magazine with the Hex Key ).
If you feel any significant resistance when you try to remove the magazine, STOP
and check for obstructions. Go to
Locate and Clear Obstructions, Such as Loose
or Protruding Cartridges .
3.
Set the magazine on a flat surface, be careful to not spill cartridges.
4.
Locate the slot with the stuck cartridge. Grasp the cartridge by the top and bottom
gripping surfaces. Gently try to free the cartridge. Do not force it.
• If you free the cartridge, check the storage slot for damage or defects.
If you find any damage to the magazine, request a replacement. Go to Get
Parts and Technical Support , and create a service request.
If you find no damage, reseat the cartridge in its slot and make sure that it is
moving freely. Reinstall the magazine in its bay and power up the library and
see
Check if a Fault is Closed in the Health Log .
• If you cannot free the cartridge, go to Get Parts and Technical Support , and
check for relevant knowledge articles. If you cannot find a resolution, open a
service request.
Locate and Clear Obstructions, Such as Loose or Protruding Cartridges
How to resolve Fault Code 9102-9107, 9109 or Suspect Components or
Recommended Action fields indicate a robot obstruction.
1.
Remove the magazine that will give you the best view of the interior of the library.
If you feel any significant resistance when attempting to remove the magazine, do
not force it. Instead, remove a magazine on the opposite side of the library.
2.
Using the empty magazine bay as a window, look inside the library. Try to locate
obstructions, particularly loose or protruding cartridges. Look across, above, and
below.
3.
If you cannot see any obstructions, gain additional visibility by removing additional
magazines.
4.
If you see a cartridge protruding from a storage slot in one of the magazines or
lying on the bottom of the library, reach in through the open magazine bay and try
to remove it.
5.
If you cannot reach the cartridge, remove additional magazines for additional
clearance.
Chapter 9
Troubleshoot the Library
9-10