Oracle EXADATA X5-8, Service Manual, Page: 76 / 278

Getting Help
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use the following
table to collect information that you might need to communicate to support personnel.
System Configuration Information Needed Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and
a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being
done when the problem occurred
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
See Also
■
“Locating the Chassis Serial Number” on page 76
Locating the Chassis Serial Number
You might need to have your server's serial number when you ask for service on your system.
Record this number for future use. Use one of the following methods to locate your server's
serial number:
■
On the front panel of the server, look at the middle left of the bezel to locate the server's
serial number.
■
Locate the yellow Customer Information Sheet (CIS) attached to your server packaging.
This sheet includes the serial number.
76 Oracle Server X5-8 Service Manual • December 2015