28
Q&A
Q: The scale does not turn on
A:
Make sure the power cord is plugged in, and that there is power. One easy way to
test this is by connecting another appliance to the same outlet and see if it’s
operational
Q: The reading goes negative when a load is applied
A:
Try interchanging the Sig+ and Sig- wiring connected to the load cell and/or
junction box (if one is used)
Q: How do I resolve ERR6 error?
A:
Please follow the procedure below:
1) Turn on the indicator and make sure nothing is on the scale, and that the scale
is level and not wobbling
2) Press and hold the “PRINT and HOLD” key simultaneously for a few of seconds
3) The screen will read “C01”
4) Using the arrow keys, change C01 to C20. You have to change the 1st digit
from 0 to 2 first before you can change the 2nd digit 1 to a 0.
5) Press “PRINT” key to enter C20 parameter
6) Change the value of C20 on the right to 100 if possible using the up arrow key.
If 100 is not available change to 20
7) Press “PRINT” key to enter your selection
8) The screen will read “C21” now
9) Press “PRINT” key to enter C21 parameter
10) Change the value on the right of C21 to 100 if available, 20 if not
11) Press “PRINT” key to enter your selection
12) he screen will read “C22” now
13) Press “TOTAL” key to save and exit
14) Power the indicator off and then on, and see if this resolves the ERR 6 issue.
If not, then following the Q&A answers below for resolving “nnnnnn”and “uuuuuu”
errors
Q: How do I resolve “nnnnnn” and “uuuuuu” error?
A:
1) Check to see if the cable that runs from the indicator to the junction box is
damaged. If it is, replace the cable.
2) Open up the junction box (if available) and check to see if there is any water
damage. If so, replace the junction box
3) Make sure all the wires on all 5 terminal blocks (5 wires on each terminal block)
are not loose. Re-tighten the screws even if the wires seem to be connected
4) Recalibrate
5) If steps 1-4 do not work, there is a possibility one or more load cells are
defective (consult with [email protected] for further instructions)
