Opticstar PX-35C CoolAir. © Opticstar Ltd, 2021.
16
Updated: 03/09/2021
Troubleshooting
If you experience difficulty in installing the camera software and drivers this may be
due to a number of reasons related to your computer, operating system and other
devices already connected to it. The following sections outline the most common
problems and suggest ways in which you should be able to solve them. Please also
refer to the documents in the
Articles
folder on the CD.
USB Requirements
Please ensure that your computer runs Windows XP/Vista/7/8/10 or later,
has the latest updates from Microsoft (inc. Direct X) and also has USB 2.0
ports. The PX-35C camera will not work with USB1.1. If your computer has USB1.1
ports you will need to obtain a PCI USB2.0 type card if you have a desktop, or an
Express USB2.0 card if you have a laptop. The ExpressCard will need to be fully
supported by your computer, in some entry level laptops full ExpressCard and PCI
USB2.0 support in not fully implemented.
If you have a desktop, try both the USB ports on the front and back of your PC if the
camera is not recognised on a particular USB port. USB ports attached directly to the
motherboard are more efficient. Please note that PCMCIA USB2.0 cards typically do
not provide the full USB2.0 bandwidth and will not work with the PX-35C camera.
Express Card
To resolve such issues an ExpressCard (with USB2.0 ports) should be used instead
of a PCMCIA/CardBus card due to the ExpressCard's superior speed of 2.5Gbit/s
(480 Mbit/s through USB 2.0) per slot, for comparison PCMCIA/CardBus devices
connected to a computer would share a total 1.06 Gbit/s bandwidth. Express type
cards use a 34mm slot where PCMCIA/CardBus cards use 54mm slots. An
ExpressCard should be connected directly to the computer and not via a
PCMCIA/CardBus card.
Re-Installing DirectShow Support
DirectShow support can be removed or installed independently from the camera’s
software drivers. Please refer to the section
Installing Software for Windows
DirectShow
in this guide for details.
Re-Installing the Software Drivers
If the camera cannot be identified by Windows, then it is possible that the software
drivers have not been installed correctly or they have been corrupted. In such cases,
it is best to uninstall the camera. This can be done from the
Device Manager
in
Windows.
