© Opticstar Ltd 2013-2015
13
APPENDIX II: Troubleshooting
Question/Issue
Remarks
Solution
What are the power requirements?
Telescope
1. 8 x D 1.5VDC battery cells
or
2. A 12VDC ~3A regulated mains power supply
Red Dot Finder
1. 2 x LR41 type batteries
The handset gets stuck at the
Initialisation phase.
Reset the handset and try again making certain that
data inputs are correct.
The telescope does not move.
No power reaches the
telescope.
Make certain the telescope is switched on. Check
the cables and batteries/power-supply.
The telescope is slewing erratically
and/or the handset resets.
Not enough power.
Use new batteries or an appropriate mains
regulated (12VDC ~3A) Power Supply.
How do I reset the handset to
factory settings and start again?
Follow the menus, i.e.
Welcome Screen > Setup > Reset
The telescope misses its target after
a ‘Successful Alignment’
Not enough power.
Loose parts.
1. Use new batteries / regulated 12VDC 3A PSU
2. Check that the longitude and latitude locking
levers are tight.
3. Check that cables like the handset and motor
cables do not prevent free movement.
It has not been possible to
successfully align the telescope.
Telescope
1. Check the batteries/PSU.
2. Prior to Star Alignment …
a. the telescope must be in the Home Position.
b. Check mount physical latitude setup.
Handset
1. Set Time Zone to 00:00:00 (UK).
2. Check the Longitude & Latitude settings.
3. Check the Date & Time settings.
4. Check the Daylight Saving value settings.
Why is the image through the
telescope reflected or inverted?
This is normal with astronomical telescopes.
I have removed the Optical Tube lid
and I am using an eyepiece but I
can still not see anything through
the telescope.
1. Astronomical targets that are out of focus will not
appear at all. This can also include bright
targets like the Moon.
2. The field of view is relatively small. The
target may be outside the field of view.
Can I use the telescope as is to
observe the Sun?
Observing the Sun
without protection will
permanently damage
your eyes.
You must use a dedicated, full aperture Solar filter.
Can the telescope track the Sun?
Observing the Sun
without protection will
permanently damage
your eyes.
First align the telescope. Then follow the menus to
select Solar Rate, i.e. Welcome Screen > Setup >
Tracking Rate > Solar Speed.
How does the compass show
North?
The compass points to
magnetic North.
The Red part of the needle points North.
The bubble level has several
smaller bubbles and not a single
large one.
Let the bubble level rest for a few minutes, the
smaller bubbles will reform into a single larger
bubble.
