Troubleshooting
If you have problems with installing the camera software and drivers this may be because of
number of reasons related to your computer, operating system and other devices already connected
to it.
The following sections outline the most common problems and suggest ways in which you should
be able to solve them.
Requirements
Please make certain that your computer runs Windows 2000/XP or later, has the latest updates from
Microsoft and also has USDB2.0 ports. The PL-130M camera will not work with USB1.1.
If your computer has USB1.1 ports you will need to obtain a PCI USB2.0 type card if you have a
desktop or a PCMCIA USB2.0 card if you have a laptop computer.
Try both the USB ports on the front and back of your desktop if the PC does not recognise the
camera on a particular USB port. USB ports attached directly to the motherboard are more efficient.
Speed Issues
To obtain maximum update speeds from your camera you will need a fast computer. Alternatively
you have the option to reduce the camera resolution if speed is more important than resolution.
Also connecting the camera to its own USB controller is vital in obtaining high speeds. Almost all
PCs have two USB controllers, each one controls two USB ports.
Installation Issues
If your camera fails to install you may have to manually install the drivers. Please follow the
procedure below:
1.
Make certain that the camera is not connected to your PC.
2.
Uninstall the camera software from
Control Panel
Æ
Add Remove Programs
3.
Double click on
setup.exe
in the
Viewer
folder
on the CD to install the camera software,
follow the on-screen instructions to re-install the software.
4.
Camera Driver Installation
5.
Plug the PL-130M camera to a USB2.0 port on your PC. After a few seconds Windows will
locate the camera. The Windows hardware Wizard will appear at that point.
6.
Select
No, not this time,
press
Next >.
7.
Do
NOT
Install
the software automatically, instead choose to install the drivers yourself, press
Next >.
8.
When Windows asks for the drivers point Window to the
Drivers
folder on the CD
.
9.
If the
Hardware Installation
screen
appears at any time press
Continue Anyway.
10.
Click on
Yes
if Windows prompts you to overwrite files that are newer.
11.
Click on
Finish.
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