Troubleshooting the H32
H32 User Guide
46
stylus does not
match the position
on the LCD.
properly aligned.
Stylus, Calibration tab and click the recalibrate button.
Follow instructions on the LCD. If needed the calibration
can be reached by operating the keypad only. Use FN + = for
horizontal tab.
Message appears
that memory is
full.
Too many files stored
in the H-32.
Remove unneeded files.
H-32 reboots after
main battery hot
swap.
Backup battery
condition too low.
Make sure that backup battery switch in the battery
compartment is set to the ON position and that it has at least
been charged for 24 hours.
Hot swap of main
battery too slow.
The backup battery can hold the charge for a very short
time. Perform a quick main battery swap. When backup
battery has been used for a swap it needs time to get to an
acceptable level again.
H-32 cannot scan
barcode.
Unreadable barcode.
Barcode damaged, defaced or out of specification.
H-32 barcode type not
enabled.
Enable the barcode type from the scanner manager applet.
H-32 is out of scanning
range or at a wrong
angle.
Change reading distance and angle. Check the chapter
Scanning considerations.
H-32 does not give
user feedback that
barcode is scanned.
Set the Good read notification from the Scanner Manager
applet.
H-32 Optical Scan
Window is dirty.
Clean the H-32 Optical Scan Window
H-32 keeps
rebooting
Power pushed into the
H-32 housing.
Carefully use the stylus to get the power button in the
correct position. Power button was pushed in with the
stylus or other sharp object, only use fingers to operate
buttons and keys.
H-32 does not
boot red key
message in
display.
One of the keypad
keys has been pushed
under the housing.
Carefully use the styles to get the stuck key to the correct
position. The keypad key was pushed in with the stylus or
other sharp object, only use fingers to operate buttons and
keys. To find out what key is stuck see keypad table below.
H-32 shows
Factory Reset!!
During boot.
Keypad keys [*] + [6]
have been pressed
during boot.
Normal operation.
H-32 shows Write
OS to NAND
during boot.
Keypad key [3]
pressed during boot.
Normal operation. Follow update procedure or reboot H-32
Keypad key [3] stuck
under H-32 housing.
Carefully use the stylus to get the stuck [3] key to the correct
position. The keypad key was pushed in with the stylus or
other sharp object, only use fingers to operate buttons and
keys.