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Troubleshooting the H32

H32 User Guide

45

9

Troubleshooting the H-32

Problem

Cause

Solution

H-32 does not
turn on.

Main battery not
charged.

Charge or replace the main battery.

Main battery not
inserted.

Place the main battery

Main battery not
installed properly.

Install the battery as instructed in chapter installing main
battery.

System crash.

Reboot the H-32. If the H-32 still does not turn on try to do a
factory reset.

Battery does not
charge.

Extreme battery
temperature.

Battery does not charge if ambient temperature is below 0°C
or above 40°C.

Main battery failed.

Replace the main battery.

H-32 removed from
power source while
charging.

Connect the H-32 to a power source.

Screen is dark.

H-32 is in User or
system idle state.

Tap the screen or press a button to get into active state.

H-32 is off.

Press the power button or connect to a power source to
wake the H-32.

Communication
failed.

H-32 was removed
from cradle or USB
communication cable.

Put the H-32 back in the cradle or reattach the USB cable
and retry communication.

Wi-Fi or Bluetooth out
of range.

Move the H-32 into the Wi-Fi or Bluetooth range.

ActiveSync connected
while trying to do
TCP/IP
communication.

Disconnect the USB cable to the PC or remove from the
single slot cradle if connected to the PC by USB cable.

H-32 does not
emit sound.

Volume setting is low
or turned off.

Enable or increase sound volume from the Control Panel
Volume & Sound applet.

Scanner settings audio
feedback notification
disabled.

Open the Opticon Scanner Settings applet from the control
panel or from the tray bar. Set good read notification to
buzzer and wav file and test with Confirm button.

H-32 turns itself
off.

H-32 inactivity
timeout occurred.

The H-32 turns itself off after a period of inactivity. This
period can be set from the Control Panel, Power applet in
the Schemes tab. Set the timeout for battery an AC power to
user comfortable time.

Battery is depleted.

Charge or replace the main battery.

Tapping with the

Touch panel not

Touch panel needs to be re-aligned. Go to Control Panel,

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Summary of Contents for H-32

Page 1: ...H 32 User Guide WINDOWS EMBEDDED COMPACT 7 Version 1 00 Opticon Sensors Europe B V ...

Page 2: ... option replace products that are defective in materials or workmanship with proper use during the warranty period Opticon is not liable for damages caused by modifications made by a customer In such cases standard repair charges will apply If a product is returned under warranty and no defect is found standard repair charges will apply Opticon assumes no liability for any direct indirect conseque...

Page 3: ...sion reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer ...

Page 4: ...elecommunications Terminal Equipment R TTE 2006 95 EC Low Voltage Directive LVD 2002 95 EC Restriction of Hazardous Substances RoHS 2002 96 EC 2003 108 EC Waste Electrical and Electronical Equipment WEEE Radio products which contains radio transmitters are labeled with CE 0678 and comply with the R TTE Directive 1999 5 EC issued by the Commission of the European Community Compliance with this dire...

Page 5: ... apply excessive force on this product as it may cause damage to the screen or the internal component Do not use the device at gas or refueling stations chemical plants and places containing explosives or flammable materials Observe local guidelines Use only manufacturer specified stylus Do not scratch the screen with sharp objects Do not clean the screen with chemical detergents Only use cloths s...

Page 6: ...eave the battery where the temperature is 60 C 140 F or more Do not solder lead directly to the battery body Do not heat nor solder the terminals of the battery Do not charge beyond the condition which described on the delivery specification Do not inverse charge the battery In the event the Battery Pack leaks and the fluid gets into one s eye do not rub the eye Rinse well with water and immediate...

Page 7: ...USER GUIDE H32 User Guide vii Document Revisions Date Version Number Document Changes 24 4 2015 1 00 Initial Draft ...

Page 8: ... 4 3Charging the battery 14 2 4 4Charging temperature 15 2 4 5Power on the H 32 15 3 Using the H 32 17 3 1 Tapping touch screen with the H 32 stylus 17 3 2 Calibrating the touch screen 17 3 3 Backlight 17 3 3 1Adjust display backlight timer 17 3 3 2Adjust display backlight brightness 18 3 4 Date time 18 3 4 1Set Date and Time zone 18 3 4 2Change Time sync settings 18 3 5 Power scheme 19 3 6 Input ...

Page 9: ...ner 24 5 1 22D imager 24 5 2 Scanning consideration 24 5 2 1Range 24 5 2 2Angle 24 5 3 Laser scanning 25 5 4 Imager scanning 25 5 5 Setup barcode module 25 5 5 1Basic Settings 25 5 5 2Code Options 27 5 5 3Read Options 28 5 5 4Additional Settings 29 5 5 5Barcode Registry settings 29 5 6 Tray Icons 29 5 7 Barcode Software SDK 30 6 Wi Fi and Bluetooth 31 6 1 Accessing the Laird Connection Manager 31 ...

Page 10: ...Guide x 6 1 6LCM Bluetooth Tray Icon 39 7 Keypad 41 8 Update OS image 42 8 1 Update by RESCUE DISK 42 8 2 Update by NAND IMAGE 42 8 3 Update by UPDATE OS IMAGE 42 8 3 1Command line options 43 9 Troubleshooting the H 32 45 ...

Page 11: ...n MDI3100 imager 1 1 2 Software version The H 32 runs a Windows Embedded Compact 7 operating system To determine the current software version build for the H 32 tap Control Panel Version button 1 1 3 Service Information In case there is problem with the H 32 or more information is needed contact Opticon Support support opticon com support opticonusa com When contacting the Opticon support please h...

Page 12: ...tooth connections are handled by a Laird communication module The WLAN has an 802 11 a b g n radio working at 2 4 and 5GHz The Bluetooth support 2 1 EDR and support SPP HID file transfer OBEX object push and PAN For the H 32 there are several accessories available including a single slot charging cradle a five slot multi cradle and a special holster 2 2 Unpacking The H 32 is supplied in a white ca...

Page 13: ...iew No Part Function 1 LCD Display 2 Charging status LED 3 Barcode scanning status LED 4 Optical scan window 5 Barcode trigger keys 6 Micro USB connector 7 Speaker 8 Battery lid 9 System connector 10 Eyelet for wrist strap and stylus cord 11 Power button ...

Page 14: ...ff position when H 32 is not going to be used for a long time to prevent deep discharge 2 4 2 Installing main battery Step 1 Step 2 Step 3 Remove battery cover by moving the two slides to each other Insert the battery with the contacts first then align the battery contacts to the spring contacts in the H 32 and push in the battery Put the battery cover back and move the slides to the outside 2 4 3...

Page 15: ... the main battery is controlled by the intelligent H 32 power management system When temperatures exceed the 40 C the power management system will stop charging and continue when an acceptable temperature is reached This will help for safe operation and longer battery life 2 4 5 Power on the H 32 To power on the H 32 press the H 32 red power button When turning on the H 32for the first time or aft...

Page 16: ...Getting Started H32 User Guide 16 ...

Page 17: ...librate the touch screen Recalibration involves tapping the center of the target If the center is missed keep the stylus on the screen and move the tip of the styles to the targets center and the lift the stylus To recalibrate the display tap Control Panel Stylus Calibration tab To begin recalibration tap the Recalibrate button Carefully press and hold the tip of the stylus on the center of every ...

Page 18: ...uble tap the clock in the Taskbar or tap Control Panel Date Time In the Date Time properties dialog the date time and Time zone can be set a checkbox is available for enabling automatic adjustment for daylight saving time After making changes tap the apply button or tap the button 3 4 2 Change Time sync settings Time synchronization settings can be changed but only from the registry To have the re...

Page 19: ...as expired more services will be shut down Suspend When the suspend timer has expired the H 32 will be turned off This has the same effect as if the user pressed the power button for a short time The power scheme timers work cumulative This means that the system idle timer can only expire after the user timer has expired When all three idle states are set to one minute the H 32 power scheme operat...

Page 20: ...2 startup as if it is just being unboxed 3 7 1 Reboot To reboot the H 32 press the power button for approximately 8 seconds until the vibrating motor is felt Release the power button and wait for the H 32 to startup 3 7 2 Factory Reset To start a factory reset first reboot the H 32 by pressing the power button for approximately 8 seconds until the vibrating motor is felt Release the power button a...

Page 21: ...d the H 32 will go to the system idle state 4 1 3 System Idle In the System idle state some of the peripherals are put into a low power consuming state One of the user activity events will put the H 32 back to the on state If the System idle timer expires then the H 32 will go to the suspend state 4 1 4 Suspend state In the suspend state all peripherals are put into the lowest power consumption mo...

Page 22: ...will turn off After charging or swapping battery the H 32 will startup and continue from the last saved registry state 4 2 3 Backup battery The backup battery is small battery cell connected direct to the PCB This cell is very slowly charged over time and can take more than 24 hours to be fully charged To enable the battery the micro switch in the battery compartment need to be set to the ON posit...

Page 23: ...Power modes and batteries H32 User Guide 23 CRD32 CRD32 E5 When the main battery is not inside the H 32 the main battery can be put in the charging slot of the H 32 ...

Page 24: ...ing operation aim scan and decode To get better scanning performances consider vary the range and the scan angle of the H 32 5 2 1 Range Any scanning device decodes well over a particular working range minimum and maximum distances from the bar code This range varies according to bar code density and scanning device optics Scanning within range brings quick and constant decodes scanning too close ...

Page 25: ...r over the 1D or 2D barcode When decoding of the barcode is possible it will be instant otherwise change the reading distance 5 5 Setup barcode module The 1D and 2D barcode module in the H 32 have a lot options that can be set These setting can be made from the Opticon Scanner Settings application This application controls the behavior of the barcode module The settings that are done in this appli...

Page 26: ...e from software SDK only Keyboard The scanned barcode is outputted as if someone is typing barcode Clipboard Scanned barcode data is outputted as if a clipboard copy done CTRL C CTRL V Special suffix With the special suffix option a specific character is outputted as a keystroke after the scanned barcode is outputted This option is not available when output mode is buffer Good read notification Wi...

Page 27: ...tab barcode types that need to be supported can be enabled or disabled Some of these barcode support some standard options that can be reached by tap and holding a specific barcode type When this is done popup menu appears and click the code option Now the code option menu is shown ...

Page 28: ...et in seconds Margin check With the margin check option the specified margin before the start and end of the barcode can be made smaller Setting the margin to a too small setting may increase or trigger partial or ghost reads Do not use a smaller margin check then necessary If possible replace the barcode label that have a correct start and stop margin Redundancy This is the number of times that a...

Page 29: ...e InitBCR bcr file the set items can be tested by tapping the update button The entered command string is sent to the barcode module to see if the barcode module accepts the command string Several options are not allowed to be used from the additional setting menu These settings can be found in the windows folder bcrBasicCmds_1D for 1D settings and bcrBasicCmds_2D for 2D settings One of these file...

Page 30: ...orking 5 7 Barcode Software SDK The barcode module can also be configured and operated from a custom application by using the Barcode SDK for the H 32 This SDK has a help file explain the functions and features possible with the SDK Contact Opticon support if more help required ...

Page 31: ...hich it is connected and the RF connection on link between the two In depth diagnostic information on the radio and its connection so users can accurately report key data to an administrator when there is a connection or performance issue Other radio information such as software versions and regulatory domains 6 1 Accessing the Laird Connection Manager To access the LCM tap Programs Laird connecti...

Page 32: ...ssociated and EAP authenticated Connected to SSID The radio is connected to the named SSID Note If the Encryption type is set to WEP or Open None it can communicate send data while in the Associated state IP Displays the IP address of the H 32 Wi Fi connection Signal Strength displays the signal strength or RSSI in dBm 6 1 1 2 Bluetooth Status Status Description Down The radio is not recognized by...

Page 33: ...The Configuration tab displays the following two sections Configuration Wi Fi Configuration Bluetooth 6 1 2 1 Configuration Wi Fi Check on off box Check to enable or disable Wi Fi Active Profile Displays the name of the active profile Use the drop down menu to select a different profile Manage Profiles Allows user to change profiles and global configurations and enables administrative abilities Sc...

Page 34: ...ile to be added to the list Delete Deletes a profile from the list Value box Displays the value of a prospective property Commit Saves the changed value The following properties are covered in the Wi Fi Profile Property and Value table Authentication Bit Rate Client Name Encryption Fast Reauth Power Save Profile Name Radio Mode SSID Tx Power WPA WPA2 6 1 2 3 Wi Fi Globals The Globals tab displays ...

Page 35: ...before automatic turn off Manage Devices Allows users to add and remove devices profiles and local services Scan Click Scan under Bluetooth to find a device Remote devices in discoverable mode can then be discovered After using Scan to find a device an user can double click an icon and begin the pairing process Depending on the remote device a user may be required to enter input to successfully pa...

Page 36: ...ected device or settings for the selected service Send File Sends files to the selected device 6 1 3 2 Bluetooth Local Services The Local Services displays the source device s current Bluetooth devices The following subsections allow these values to be modified Service table Lists the services available on a device the state of Auto Start and the COM port number associated with the service Add Ser...

Page 37: ...i strength percentage and quality percentage To view advanced settings for Wi Fi tap Advanced There are three drop down options in Advanced Wi Fi Status Wi Fi Ping Tools Wi Fi Debug 6 1 4 1 Advanced Wi Fi Status Profile The name of the active profile Status Indicates the current Wi Fi association status of the Laird Wi Fi radio see Table 4 Device information Device name and other information inclu...

Page 38: ...n changes to Stop Ping Pings continue until you tap Stop Ping move to a different LCM window exit LCM or remove the radio Note If your device has both a Laird Wi Fi radio and another network adapter active then pings may go out over the non Laird network adapter Note The access point s IP address is the default for a ping although any valid IP address can be manually entered Release Renew Obtain a...

Page 39: ...the query the service displays one of the following icons The radio is not associated authenticated to an AP The signal strength RSSI for the current AP to which the radio is associated is 90 dBm or weaker which means that a Laird 802 11b g radio will operate at 802 11b data rates only The RSSI for the current AP is stronger than 90 dBm but not stronger than 70 dBm which means that a Laird radio w...

Page 40: ... 32 it might be possible that the System Tray icon is not visible while LCM is running although the service remains active Note If LCM usually runs on the H 32 or if you want to maximize performance then you should disable the System Tray icon service by setting the Tray Icon global setting to Off and power cycling the device ...

Page 41: ...be programmed to start an application To program function keys tap Settings Control Panel Version Note To enter a TAB key press first FN key and then In the tray bar it is possible to see what mode of the keypad the H 32 is in H 32 keypad is in function mode all blue keys will be true now The equal sign will act as a horizontal tab Alpha key was pressed the numeric input will show lower case chara...

Page 42: ... and boot the H 32 The OS update will start automatically Update is complete when the LED indicators turn green and a message on the LCD display will indicate that update has completed Remove the micro SD card from the H 32 and boot the H 32 to start 8 2 Update by NAND IMAGE Update by nand image will update the OS image Doing an update this way will preserve data in H 32 It is likely that the regi...

Page 43: ... Tap the Start Update button to proceed with the update When the update completes the H 32 will automatically reboot Now when the H 32 is started it will set the registry items back as they were before the update When the registry is updated the H 32 will reboot again to make the registry changes final When the H 32 is now rebooted it is ready for use 8 3 1 Command line options The UpdateOS image ...

Page 44: ...stry changes to the micro SD card After a reboot the registry changes are restored to the H 32 Note This option works best with the clean option to restore registry settings Example Command line settings to update OS image from the micro SD card Registry settings are stored in the micro SD card Windows UpdateOS sd Storage_Card H32OS1114 IMG Note The saved registry settings are removed are restorin...

Page 45: ...e or USB communication cable Put the H 32 back in the cradle or reattach the USB cable and retry communication Wi Fi or Bluetooth out of range Move the H 32 into the Wi Fi or Bluetooth range ActiveSync connected while trying to do TCP IP communication Disconnect the USB cable to the PC or remove from the single slot cradle if connected to the PC by USB cable H 32 does not emit sound Volume setting...

Page 46: ...ce and angle Check the chapter Scanning considerations H 32 does not give user feedback that barcode is scanned Set the Good read notification from the Scanner Manager applet H 32 Optical Scan Window is dirty Clean the H 32 Optical Scan Window H 32 keeps rebooting Power pushed into the H 32 housing Carefully use the stylus to get the power button in the correct position Power button was pushed in ...

Page 47: ...80 00100000 Alpha 00000100 0 00200000 Down 00000200 00400000 ESC 00000400 Trigger Left 00800000 1 00000800 Trigger Right 01000000 2 00001000 The values represent keys that can be pressed It is possible that different values will appear on the LCD When this happens it will mean that more than one key is pressed at this time Example 1 Trigger Center and BS key both pressed 00000020 00000004 00000024...

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