7 | Appendix A: Troubleshooting Helps
OptConnect tests every Wireless Gateway in house before shipping. Each
Wireless Gateway completes a live balance inquiry before being cleared
for shipment. Should you experience problems with your Wireless Gate-
way, please verify all installation and instructions in this guide, and refer
to the following Troubleshooting when diagnosing any issues that may
arise. If you are still experiencing problems, please contact OptConnect at
(877) 678-3343 for further assistance.
It is helpful in diagnosing any communication problems to disconnect the
Wireless Gateway from the ATM and reconnect using a standard land line.
This helps to determine the source of most problems. Check to see if your
ATM is able to complete a dial-up transaction on a land line, but will not
communicate via the Wireless Gateway. If you are still unable to complete a
transaction via the land line, verify all ATM programming before reconnect-
ing the Wireless Gateway.
If your ATM is unable to complete a transaction
• Verify the Wireless Gateway is plugged in and the “Status” light is
flashing.
•
For Dial-Up transactions, make sure the phone line is securely con-
nected to the “Phone” port on your ATM and the “ATM/POS Terminal”
on the Wireless Gateway. For TCP/IP transactions, verify that the
CAT5E Ethernet Patch Cable (included) is connected to an open Eth-
ernet port on your ATM and the “Ethernet” on the Wireless Gateway.
OptConnect cannot guarantee successful transactions using an Eth-
ernet cable other than that provided with the Wireless Gateway.
•
Confirm that the ATM is programmed correctly for your processor with
the correct Host Phone Number for dial-up transactions, or the correct
Host IP Address and Host IP Port for TCP/IP transactions.
•
Verify the “Cell On” and “Signal” lights. These lights should remain
solid once the Wireless Gateway has finished initializing. This can
take a few minutes. If these lights do not come on or have not
stopped flashing after 5 minutes, disconnect the power from the
Wireless Gateway, wait 15 seconds, and reconnect the power. If
the lights do not come on and remain solid after multiple attempts,
please call OptConnect at (877) 678-3343 for further assistance.
A
Troubleshooting
