OPSWAT MetaDefender, Manual

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7. Troubleshooting Your Drive
Having trouble with your MetaDefender Drive? This section covers basic troubleshooting for the
MetaDefender Drive.
System Requirements
MetaDefender Drive supports popular operating systems running on an x86 or x64 processor
architectures, including both Intel and AMD based processors.
System Requirements
PCs: Windows® 7, 8, 8.1, 10
Macs: Intel Based Macs from 2006 to 2017
Linux: Debian 5 based (or newer), RHEL 6 based (or newer)
Minimum 4GB of RAM.
USB Type A port. USB Type C is not supported.
MetaDefender Drive does not support ARM or RISC based processor systems.
Rebooting after Unintended Stop
If the MetaDefender Drive is disconnected from the target device during the engine definition
update phase, there may be definition file corruption occurring on the drive's partition where
definitions are stored. Usually, rebooting the system will correctly restart the update process
and recover. In rare cases you may need to contact OPSWAT Customer Success if your
engines do not come back online.
MetaDefender Drive performs scanning of the drives in read-only mode so the target computer
drives are not affected at all by unexpected shutdowns during the scan. However, the current
scanning process will not be able to continue due to unexpected behavior on file analyst
results.