24
TROUBLESHOOTING AND DETAILED INFORMATION ABOUT YOUR SYSTEM
8
Troubleshooting and detailed information about your system
You may have a very low blood
glucose level (severe hypoglycaemia),
lower than 1.1 mmol/L.
This may require immediate
treatment according to your
health care professional’s
recommendations.
Although this
message could be due to a test error,
it is safer to treat first and then do
another test.
You may have a very high
blood glucose level (severe
hyperglycaemia), over 33.3 mmol/L.
Re-check your glucose level. If
the result is HIGH GLUCOSE again,
obtain and follow instructions
from your health care professional
without delay.
Meter is too hot (above 44°C) or
too cold (below 6°C) to work
correctly.
Wait a few minutes and insert a
new test strip. If you do not get
another TEMPERATURE ERROR
message, the meter is now within
the operating range.
There is a problem with the meter.
Do Not
use the meter.
Error message could be caused either
by a used test strip or a problem with
the meter.
Repeat the test with a new test strip;
see Section 3, Testing your blood
glucose.
Message
What it means
What to do
Troubleshooting
The OneTouch® Ultra® 2 Meter displays messages when there are problems with the test strip, with the meter, or when your
blood glucose levels are higher than 33.3 mmol/L or lower than 1.1 mmol/L. Messages do not appear in all cases when a
problem has occurred. Improper use may cause an inaccurate result without producing an error message.
In this section, screens that display ”SEE OWNER'S BOOKLET“ means you should refer to this User Guide.
