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9. Defects or damage resulting from cellular signal reception or transmission, or viruses
and 3rd party software problems introduced into the product.
10. Free warranty replacements and repairs are only valid in the country or region of
purchase. Please contact OnePlus Customer Support for more details.
Return Policy (Limited to North America & Europe)
This policy is only applicable to the products purchased from OnePlus official website
www. oneplus.com or OnePlus Exclusive Store (if any). For any product not purchased
from OnePlus official website or OnePlus Exclusive Store, you may refer to the Return
Policy of your original purchase channel.
OnePlus phones and accessories are made to the highest standards and undergo
rigorous testing. If you are not satisfied with your OnePlus product for any reason, you
may request a return within 15 calendar days of delivery.
Once we approve your return request and receive the product, we will perform
standard inspection. And if the product passes the inspection, we will give you a full
refund. Any shipping and handling fees incurred in the return process are not covered
by the refund.
Return requests made outside of the 15-day period will not be accepted. We may also
choose not to accept returns within these circumstances:
1. Defects or damages caused by misuse, neglect, physical damage, tampering,
incorrect adjustment, normal wear and tear or incorrect installation after purchase.
2. Price fluctuations being the sole reason for return.
3. Customized customer contracts. In accordance with the U.K. Consumer Rights Act
2015, any goods that are not (1) of satisfactory quality; (2) fit for their given purpose; or
(3) as described, may be returned free of charge within 30 days of delivery. Please
submit a ticket describing the problem with your device. In order to be eligible for a
refund, you must contact us within 30 days and describe in details how the goods were
defective, damaged, or materially different. We may choose not to accept returns for
any of the above mentioned circumstances. In all cases, we will inspect the product and
verify the fault. To qualify for a replacement or refund, device must be in "as new"
condition and include all original contents of the package. We reserve the right to
refuse a refund or exchange if the product returned is deemed to have been damaged.
Service and Support
Company information: OnePlus Technology (Shenzhen) Co., Ltd.
