On-Hold Plus OHP-3000A, Owner'S Manual & Operating Instructions, Page: 8 / 8

Troubleshooting Guide
Unit will not turn on
Unit will not play
TIP:
Push "PREVIEW" button to
determine if sound is present.
If sound is present, direct your
attention to the connection
from the unit to the PBX
phone system or music-
on-hold adaptor.
Unit will not Auto-Record
Unit will not Manual-Record
Poor sound quality or low
volume level over telephone
AC adaptor connection loose
or not plugged in.
"POWER" switch in "OFF" position.
"MODE" switch in "REC" position.
Volume control in "off" or
"low" position.
Connection cable not inserted
correctly into player.
Connection cable not inserted
correctly into phone system.
Phone system problem.
"MODE" switch in "PLAY" position.
Using wrong connector cable from
audio source to OHP 3000 unit.
Connection cable not inserted
correctly into audio source.
Connection cable not inserted
correctly into OHP 3000 unit.
See Causes & Solutions above.
Not pressing "RECORD" button on
top of unit to begin recording.
Volume too low.
Mismatched impedance.
Volume all the way up on OHP
3000 unit, but still too low.
Check AC adaptor connection.
Try plugging AC adaptor into
another wall outlet.
Slide
"POWER" switch to "ON"
position.
Change "MODE" switch to "PLAY"
position.
Turn "VOLUME" control clockwise to
increase volume.
Remove connection cable from
player and reinsert.
Remove connection cable from
phone system and reinsert.
Call phone vendor, explain symptom.
Change "MODE" switch to "RECORD"
position.
Check connector cable. Make sure
connections are firm and that the
correct cable end is plugged in.
Remove connection cable from
audio source and reinsert.
Remove connection cable from OHP
3000
unit and reinsert.
Press "RECORD" button to begin
recording.
Increase volume level.
Try changing the "IMPEDANCE"
switch, located on the back of the
unit in the
"PLAYBACK" area, from
"8
Ω
" to "600
Ω
".
If connected to PBX Phone System,
check to see if phone system has its
own volume level control; if not,
additional amplification may be
required. Suggest Radio Shack Mini-
Amplifier (catalog #31-1957).
SYMPTOM CAUSE SOLUTION
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