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6. Troubleshooting
Problem
Possible cause
Solution
The sound sensor lights
orange and
“ ” symbol appears.
NO WHEEZE
WHEEZE
There is an external noise
around the device.
• Take a measurement in a quiet
place.
• DO NOT talk while taking a
measurement.
• DO NOT apply this device on a
crying patient.
The sound sensor
does NOT flash or
light orange but “ ”
symbol appears.
An internal error occurred.
Contact customer service. Refer to
section 9.
flashes
Batteries are low.
Replacing all batteries with 2 new
batteries is recommended. Refer to
section 2.
lights
Batteries are depleted or
battery polarities are not
properly aligned.
• Immediately replace all batteries
with 2 new batteries. Refer to
section 2.
• Confirm the batteries are properly
inserted with polarities correctly
aligned. Refer to section 2.
No power.
Nothing appears.
Results change when
taking measurements
repeatedly.
The patient’s condition is
always changing.
NEVER diagnose or treat yourself
based on the result of measurement.
Consult with a physician if you are
concerned.
If you are not able to solve your problem, contact customer service. Refer to section 9.
