18
When necessary
15. Troubleshooting
In case of any of the below problems occur during the measurement, first check that no other electrical
device is within 30cm. If the problem persists, refer to the table below.
Error Display
Cause
Correction
You stepped off the unit
during a measurement of
body composition.
Do not step off the unit until the measurement of body
composition is completed. (Refer to Section 6.)
Your soles are not in
firm contact with the
electrodes.
Make sure that you are standing on the unit correctly by
placing your soles firmly on the electrodes when taking
a measurement. (Refer to Section 6.)
The posture for
measurement is incorrect,
your soles are not in
firm contact with the
electrodes or your soles
were dry.
Stand with your knees and back straight. Keep your
feet firmly placed on the electrodes and do not move
your feet when taking a measurement. (Refer to Section
6.) Slightly moisten your soles with a wet towel and try
again.
Device error.
Turn on the power again and then take a measurement.
If this error continues to display, consult the OMRON
service representative.
Communication failure.
Turn off the power and try to communicate again. If this
error is displayed again, contact the OMRON service
representative.
You moved during a
measurement.
Stand still during a measurement.
Your body weight was out of the measurable range.
Communication failure.
Confirm the display of your smart device and follow the
instructions in "OMRON connect" app. Refer to "Help"
from "OMRON connect" app.
Batteries are low.
Recommend to replace the batteries with new ones
ahead of time. (Refer to Section 2.)
Batteries are depleted.
Replace the batteries. (Refer to Section 2.)
