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Troubleshooting
Photo Therapeutics Inc record and analyze all faults reported to them. The majority of faults reported and listed below
have a simple cause and can be readily put right by the user. If the actions suggested fail to rectify the problem, or the
fault reoccurs, please refer to Photo Therapeutics Inc or their authorized representative to arrange servicing of your
Omnilux clear-U. Do not attempt to investigate any further; the Omnilux clear-U has no user-serviceable parts.
Problem
Possible
Cause
Action Required
No red or blue light
output (fan not running)
No power
Check power cord and power plug are in good condition. Check that
the wall power supply is plugged into the Omnilux clear-U. Outside
the USA, check the mains outlet switch is turned on.
Light cuts out during
treatment (fan running)
Overheating
Ensure ventilation slots are not blocked. Allow a few minutes for the
Omnilux clear-U to cool and try again. If the problem persists, return
your device to Photo Therapeutics Inc. for servicing.
No red or blue light
output (fan running)
Faulty switch
Return to Photo Therapeutics Inc. for servicing.
No red light output
(fan running)
Faulty switch
Return to Photo Therapeutics Inc. for servicing.
No blue light output
(fan running)
Faulty switch
Return to Photo Therapeutics Inc. for servicing.
Light will not switch off
Faulty switch
Return to Photo Therapeutics Inc. for servicing.
Light cuts out during
treatment (fan not running)
Faulty fan
Return to Photo Therapeutics Inc. for servicing.
Light flickers during
treatment
Power
intermittent
Check that the power cord and power plug are in good condition.
Check that the power plug is a good fit into the Omnilux clear-U
socket. If the problem persists, return your device to Photo
Therapeutics Inc. for servicing.
