TROUBLESHOOTING FAQ
Every now and again, there are surprises or something doesn’t go quite as you expected the first time
around (this IS radio, after all...) so we’ve assembled some frequently asked questions (and answers!) to
the most common unexpected issues based upon conversations with many new users and the experience
of our Omnia support team.
The unit is totally dead. What should I check first?
Let’s start with catastrophically bad first and get it out of the way: The unit won’t power up at all.
Double-check that the unit is receiving AC line power to BOTH AC power connectors and the wall outlets
they are plugged into are live and working. (If there is power to only one supply, an alarm will sound,
which can be temporarily silenced by pressing the small red button near the supplies.) Make sure all
connections are secure at both ends of both cords.
If power checks out, look at the front panel screen - is there any light on the display at all? If not, or
if the screen appears scrambled, it may indicate a power supply problem. If you wish to examine the
power supplies ,note that they are the switching type, and require a load in order to start up and operate
properly. Voltage measured when the supplies are not connected to the Omnia.9’s circuitry may not be
correct if no load is present.
If your unit was just delivered and won’t start, its possible that some internal component or cable
became unseated in shipping. While we take enormous precautions in terms of packaging and securing
connectors, commercial carriers can be really tough on equipment (our support crew has some stories to
tell!) If you see obvious damage on outside of the box, your unit may have had a really rough ride. Please
contact technical support if you suspect your unit suffered a shipping related injury.
The unit boots up normally, but there is no audio output.
What should I check?
First, verify that there is audio appearing on both the input, output, and processing meters. If the metering
looks normal, check to see if there is audio in the front panel headphone jack. If audio is present in the
headphones, make sure your output connections are good.
If there is no metering activity, go to Home> System>I/O Options>Input 1/2/3 and verify your input
source is properly set. You should also verify there is audio present on the cable(s) feeding audio into
Omnia.9.
I have the unit in a quiet studio, is there a way to make it silent?
In a word, no. The kind of processing power in the Omnia.9 requires cooling fans.
Omnia.9 was designed to be installed in a typical rack room or transmitter site where noise is not an
issue. Omnia.9 utilizes four internal fans to provide cooling to the unit: One on the main CPU, one on the
front left side of the unit, and one in each power supply.
I have set the unit up on my network, but I cannot “ping” it. Why?
This is normal, and is a precaution that keeps the unit from responding to “bots”. Network security for
Omnia.9 is accomplished via a whitelist that is initially set up from the front panel.
TROUBLESHOOTING FAQ