Omega OO640X, Instruction Manual

Page: 23 / 24

19
Failure Codes
The induction hob is equipped with a self-diagnostic function. With this test the technician is able to check
the function of several components without disassembling or dismounting the hob from the working surface.
Troubleshooting
Failure Code Problem Solution
Auto-Recovery
E1
Supply voltage is above the rated
voltage.
Please inspect whether power
supply is normal.
Power on after the power supply is
normal.
E2
Supply voltage is below the rated
voltage.
E3
High temperature of ceramic plate
sensor. (1#)
Wait for the temperature of ceramic
plate return to normal.
Touch “ON/OFF” button to restart
unit.
E4
High temperature of ceramic plate
sensor. (2#)
E5 High temperature of IGBT. (1#) Wait for the temperature of IGBT
return to normal.
Touch “ON/OFF” button to restart
unit. Check whether the fan runs
smoothly; if not, replace the fan.
E6 High temperature of IGBT. (2#)
No Auto-Recovery
F3/F6
Ceramic plate temperature sensor
failure – short circuit. (F3 for 1#, F6
for 2#)
Check the connection or replace the
ceramic plate temperature sensor.
F4/F7
Ceramic plate temperature sensor
failure – open circuit. (F4 for 1#, F7
for 2#)
F5/F8
Ceramic plate temperature sensor
failure – invalid. (F5 for 1#, F8 for
2#)
F9/FA
Temperature sensor of the IGBT
failure. (short circuit/open circuit for
1#)
Replace the power board.
FC /FD
Temperature sensor of the IGBT
failure. (short circuit/open circuit for
2#)
20 1
Important Safety Warnings
IMPORTANT
: Read the assembly instruction section and safety precautions of this booklet carefully before
removing the contents of this carton.
1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
2. After removing the packaging, make sure to check if there is any damage to the appliance. If there is any
damage, never attempt to install the appliance and immediately contact your retailer. As packaging
materials can be dangerous to children, they need to be collected immediately and put out of reach.
3. In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage
and power settings, which are specified on the information plate attached to the appliance and/or
packaging, with the usage conditions available.
4. Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp
edges can damage the surface. This appliance is designed for cooking food only. Use flat based, stable,
inductive cooking rated cooking vessels only.
5. This appliance is designed for domestic household use only and for the cooking of domestic food
products. Use as a commercial appliance will void the warranty. It should not to be used in a marine
environment or outdoors and must be fully built in. Do not use the appliances until fully installed.
6. A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
7. The electrical connection must be accessible after installation. The appliance must be electrically isolated
before any maintenance can be performed.
8. The appliance is not intended to be operated by means of an external timer or separate remote-control
system.
9. Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the
appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
10. Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this
appliance.
11. Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium,
plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to
the surface.
12. WARNING – The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under bench
access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of
the unit will be expelled by inbuilt fans – do not block.
13. WARNING - The cooktop will become hot during and directly after use. Do not touch the surface during
this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
14. Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to
clean properly can damage the unit. Do not use a steam clean, steam jet or any other high-pressure
cleaning equipment to clean the appliance.
15. When the appliance is not being used, turn the appliance off.
16. Where this appliance is installed in a caravan, it shall NOT be used as a space heater.
17. Do not modify this appliance.
18. Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch
the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g.
dishcloth) and dry it with a soft dry tea towel.
19. All cabinetry and materials used in the installation must be able to withstand a minimum temperature of
50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or
laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below
the guidelines given above. Any damage caused by the appliance being installed without adhering to the
temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the
under-bench section of the cooktop.
20. Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in
heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Pans should be
lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without
cookware placed on it. Do not place empty cookware onto the cooking zones when in use.
21. If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Omega Service
Centre.
Warranty
WARRANTY TERMS AND CONDITIONS
COOKTOPS
This document sets out the terms and conditions
of the product warranties for Residentia Group
Appliances. It is an important document. Please keep
it with your proof of purchase documents in a safe
place for future reference should you require service
for your Appliance.
1. IN THIS WARRANTY
(a) ‘acceptable quality’ as referred to in clause 10 of
this warranty has the same meaning referred to
in the ACL;
(b) ‘ACL’ means Trade Practices Amendment
(Australian Consumer Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Residentia Group
product purchased by you accompanied by this
document;
(d) ‘ASR’ means Residentia Group authorised
service representative;
(e) ‘Residentia Group’ means Residentia Group Pty
Ltd of 165 Barkly Ave, Burnley VIC 3121, ACN
600 546 656 in respect of Appliances purchased
in Australia;
(f ) ‘major failure’ as referred to in clause 10 of
this warranty has the same meaning referred
to in the ACL and includes a situation when
an Appliance cannot be repaired or it is
uneconomic for Residentia Group, at its
discretion, to repair an Appliance during the
Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal,
domestic or household use (i.e. normal
single family use) as set out in the
instruction manual, the Appliance is
warranted against manufacturing defects
for 36 months, following the date of original
purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not
having purchased the Appliance for re-sale, and
‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances
purchased and used in Australia and is in
addition to (and does
not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia.
3. During the Warranty Period Residentia Group or
its ASR will, at no extra charge if your Appliance
is readily accessible for service, without special
equipment and subject to these terms and
conditions, repair or replace any parts which it
considers to be defective. Residentia Group or
its ASR may use remanufactured parts to repair
your Appliance. You agree that any replaced
Appliances or parts become the property of
Residentia Group. This warranty does not apply
to light globes, batteries, filters, seals or similar
perishable parts.
4. Parts and Appliances not supplied by Residentia
Group are not covered by this warranty.
5. You will bear the cost of transportation, travel
and delivery of the Appliance to and from
Residentia Group or its ASR. If you reside
outside of the service area, you will bear the
cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to
and from Residentia Group or its ASR, in all
instances, unless the Appliance is transported
by Residentia Group or its ASR, the Appliance is
transported at the owner’s cost and risk while in
transit to and from Residentia Group or its ASR.
6. Proof of purchase is required before you can
make a claim under this warranty.
7. You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Residentia
Group is not liable in the following situations
(which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to
properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate
operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the Appliance;
— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —
22
Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Australian Customers
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
New Zealand Customers
Nothing herein contained shall be construed in any way as
excluding or limiting your rights under the Consumer Guarantee
Act 1993.
Our Warranty
This product is also covered by the manufacturer’s warranty set
out in this document (Our Warranty).
Our Warranty is for a period of twenty four (24) months from the
date of purchase and for refrigeration appliances will have an
additional thirty six (36) months after the first twenty four (24)
months on the Sealed System (PARTS only) Compressor &
condenser etc. The labour cost to replace these parts is the
responsibility of the customer. This is in addition to (and does
not exclude, restrict or modify) any rights or remedies to which
you may already be entitled under the Australian Consumer Law
or the New Zealand Consumer Guarantee Act 1993 relating to
this product. Our Warranty (which is subject to the conditions
below) covers rectification free of charge of any fault arising from
defective materials or components, or faulty workmanship. The
product will be repaired or replaced at the option of Omega, and
all costs of installation, removal, cartage, freight travelling
expenses and insurance are to be paid by the customer.
Our Warranty is subject to the following conditions:
1. That the purchaser contact Omega prior to any product
repair.
2. That the purchaser carefully follows all instructions provided
with the product and complies with all relevant electrical &
plumbing regulations in their State when installing the
product.
3. That the purchaser carefully follows the instructions
provided in the owner’s handbook relating to the proper use
and care of the product and does not use the product for
any purpose other than the DOMESTIC use for which it has
been designed. If the appliance is used in commercial
applications or for rental purposes, Our Warranty is limited
to a warranty of Twelve (12) months covering all parts with
Three (3) months on any labour cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary / territory area of the nearest service centre. Travelling
cost incurred for service outside this area is not covered by Our
Warranty
and service will incur commercial cost to be paid by the
customer regulated by the number of kilometres travelled
beyond the service area. These costs will be disclosed to you for
acceptance by you prior to your claim being processed.
Microwave ovens must be returned to your nearest Authorised
Service Centre for repair as they are a carry in serviceable
appliance.
What is Covered by our Warranty
During the warranty period, Omega or its authorised Service
Centre will, at no extra charge, if your appliance is readily
accessible without the need of special equipment and subject to
the terms and conditions of this warranty, repair or replace any
parts which it considers defective.
What is not Covered by our Warranty
1. Products installed damaged or incomplete or not in
compliance with the relevant electrical & plumbing
regulations in their State.
2. Normal wear and tear e.g. cleaning, light globes, filters etc.
3. Failure resulting from power surges and electrical storms.
4. Insect or vermin infestation.
5. Unauthorised repairs or use of non-genuine Omega parts.
6. Any failure caused by the product not being used in
accordance with the instruction and the installation manual
provided with the product.
7. Misuse or abuse, including failure to properly maintain or
service.
8. The clearing of blockages in pumps and hoses.
9. Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid
spill-overs, accidental damage or damage caused from
cleaning products not recommended by Omega.
How to Claim Our Warranty
While registering your warranty is not a requirement, for peace
of mind you can register your warranty at
omegaappliances.com.au.
To make a claim under Warranty you will need to contact
Omega in Australia or New Zealand by using the contact details
below.
If you are contacting Omega regarding any warranty claims and
spare parts inquiries, please make sure you have the following
information on hand:
1. Product Name/Model Number
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
5. Warranty Registration Number (if registered)
Contact Us Australia
Omega is a division of Shriro Australia Pty Ltd
Phone: 1300 739 033
Email: customercare@omegaappliances.com.au
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)
Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
22
Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Australian Customers
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
New Zealand Customers
Nothing herein contained shall be construed in any way as
excluding or limiting your rights under the Consumer Guarantee
Act 1993.
Our Warranty
This product is also covered by the manufacturer’s warranty set
out in this document (Our Warranty).
Our Warranty is for a period of twenty four (24) months from the
date of purchase and for refrigeration appliances will have an
additional thirty six (36) months after the first twenty four (24)
months on the Sealed System (PARTS only) Compressor &
condenser etc. The labour cost to replace these parts is the
responsibility of the customer. This is in addition to (and does
not exclude, restrict or modify) any rights or remedies to which
you may already be entitled under the Australian Consumer Law
or the New Zealand Consumer Guarantee Act 1993 relating to
this product. Our Warranty (which is subject to the conditions
below) covers rectification free of charge of any fault arising from
defective materials or components, or faulty workmanship. The
product will be repaired or replaced at the option of Omega, and
all costs of installation, removal, cartage, freight travelling
expenses and insurance are to be paid by the customer.
Our Warranty is subject to the following conditions:
1. That the purchaser contact Omega prior to any product
repair.
2. That the purchaser carefully follows all instructions provided
with the product and complies with all relevant electrical &
plumbing regulations in their State when installing the
product.
3. That the purchaser carefully follows the instructions
provided in the owner’s handbook relating to the proper use
and care of the product and does not use the product for
any purpose other than the DOMESTIC use for which it has
been designed. If the appliance is used in commercial
applications or for rental purposes, Our Warranty is limited
to a warranty of Twelve (12) months covering all parts with
Three (3) months on any labour cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary / territory area of the nearest service centre. Travelling
cost incurred for service outside this area is not covered by Our
Warranty
and service will incur commercial cost to be paid by the
customer regulated by the number of kilometres travelled
beyond the service area. These costs will be disclosed to you for
acceptance by you prior to your claim being processed.
Microwave ovens must be returned to your nearest Authorised
Service Centre for repair as they are a carry in serviceable
appliance.
What is Covered by our Warranty
During the warranty period, Omega or its authorised Service
Centre will, at no extra charge, if your appliance is readily
accessible without the need of special equipment and subject to
the terms and conditions of this warranty, repair or replace any
parts which it considers defective.
What is not Covered by our Warranty
1. Products installed damaged or incomplete or not in
compliance with the relevant electrical & plumbing
regulations in their State.
2. Normal wear and tear e.g. cleaning, light globes, filters etc.
3. Failure resulting from power surges and electrical storms.
4. Insect or vermin infestation.
5. Unauthorised repairs or use of non-genuine Omega parts.
6. Any failure caused by the product not being used in
accordance with the instruction and the installation manual
provided with the product.
7. Misuse or abuse, including failure to properly maintain or
service.
8. The clearing of blockages in pumps and hoses.
9. Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid
spill-overs, accidental damage or damage caused from
cleaning products not recommended by Omega.
How to Claim Our Warranty
While registering your warranty is not a requirement, for peace
of mind you can register your warranty at
omegaappliances.com.au.
To make a claim under Warranty you will need to contact
Omega in Australia or New Zealand by using the contact details
below.
If you are contacting Omega regarding any warranty claims and
spare parts inquiries, please make sure you have the following
information on hand:
1. Product Name/Model Number
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
5. Warranty Registration Number (if registered)
Contact Us Australia
Omega is a division of Shriro Australia Pty Ltd
Phone: 1300 739 033
Email: customercare@omegaappliances.com.au
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)
Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
1
Important Safety Warnings
IMPORTANT
: Read the assembly instruction section and safety precautions of this booklet carefully before
removing the contents of this carton.
1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
2. After removing the packaging, make sure to check if there is any damage to the appliance. If there is any
damage, never attempt to install the appliance and immediately contact your retailer. As packaging
materials can be dangerous to children, they need to be collected immediately and put out of reach.
3. In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage
and power settings, which are specified on the information plate attached to the appliance and/or
packaging, with the usage conditions available.
4. Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp
edges can damage the surface. This appliance is designed for cooking food only. Use flat based, stable,
inductive cooking rated cooking vessels only.
5. This appliance is designed for domestic household use only and for the cooking of domestic food
products. Use as a commercial appliance will void the warranty. It should not to be used in a marine
environment or outdoors and must be fully built in. Do not use the appliances until fully installed.
6. A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
7. The electrical connection must be accessible after installation. The appliance must be electrically isolated
before any maintenance can be performed.
8. The appliance is not intended to be operated by means of an external timer or separate remote-control
system.
9. Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the
appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
10. Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this
appliance.
11. Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium,
plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to
the surface.
12. WARNING – The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under bench
access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of
the unit will be expelled by inbuilt fans – do not block.
13. WARNING - The cooktop will become hot during and directly after use. Do not touch the surface during
this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
14. Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to
clean properly can damage the unit. Do not use a steam clean, steam jet or any other high-pressure
cleaning equipment to clean the appliance.
15. When the appliance is not being used, turn the appliance off.
16. Where this appliance is installed in a caravan, it shall NOT be used as a space heater.
17. Do not modify this appliance.
18. Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch
the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g.
dishcloth) and dry it with a soft dry tea towel.
19. All cabinetry and materials used in the installation must be able to withstand a minimum temperature of
50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or
laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below
the guidelines given above. Any damage caused by the appliance being installed without adhering to the
temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the
under-bench section of the cooktop.
20. Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in
heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Pans should be
lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without
cookware placed on it. Do not place empty cookware onto the cooking zones when in use.
21. If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Omega Service
Centre.
Warranty
(b) the Appliance is modified without authority from
Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal
has been removed or defaced;
(d) the Appliance was serviced or repaired by
anyone other than Residentia Group, an
authorised repairer or ASR.
8. This warranty, the contract to which it relates
and the relationship between you and
Residentia Group are governed by the law
applicable where the Appliance was purchased.
9. To the extent permitted by law, Residentia
Group excludes all warranties and liabilities
(other than as contained in this document)
including liability for any loss or damage
whether direct or indirect arising from your
purchase, use or non use of the Appliance.
10. For Appliances and services provided by
Residentia Group in Australia, the Appliances
come with a guarantee by Residentia
Group that cannot be excluded under the
Australian Consumer Law. You are entitled
to a replacement or refund for a major
failure and for compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the Appliance
repaired or replaced if the Appliance fails to be
of acceptable quality and the failure does not
amount to a major failure. The benefits to you
given by this warranty are in addition to your
other rights and remedies under a law in relation
to the Appliances or services to which the
warranty relates.
11. At all times during the Warranty Period,
Residentia Group shall, at its discretion,
determine whether repair, replacement or refund
will apply if an Appliance has a valid warranty
claim applicable to it.
12. Missing parts are not covered by warranty.
Residentia Group reserves the right to assess
each request for missing parts in a case by case
basis. Any parts that are not reported missing
in the first week after purchase will not provide
free of charge.
13. To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions, user
manual and the terms of this warranty;
(b) have the model and serial number of the
Appliance available;
(c) have the proof of purchase (e.g. an invoice)
available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable
Residentia Group to meet its obligations under
this warranty.
IMPORTANT
Before calling for service, please ensure that the
steps in point 13 have been followed.
CONTACT SERVICE
→ Service: 1300 11 HELP (4357)
— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —
Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Australian Customers
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
New Zealand Customers
Nothing herein contained shall be construed in any way as
excluding or limiting your rights under the Consumer Guarantee
Act 1993.
Our Warranty
This product is also covered by the manufacturer’s warranty set
out in this document (Our Warranty).
Our Warranty is for a period of twenty four (24) months from the
date of purchase and for refrigeration appliances will have an
additional thirty six (36) months after the first twenty four (24)
months on the Sealed System (PARTS only) Compressor &
condenser etc. The labour cost to replace these parts is the
responsibility of the customer. This is in addition to (and does
not exclude, restrict or modify) any rights or remedies to which
you may already be entitled under the Australian Consumer Law
or the New Zealand Consumer Guarantee Act 1993 relating to
this product. Our Warranty (which is subject to the conditions
below) covers rectification free of charge of any fault arising from
defective materials or components, or faulty workmanship. The
product will be repaired or replaced at the option of Omega, and
all costs of installation, removal, cartage, freight travelling
expenses and insurance are to be paid by the customer.
Our Warranty is subject to the following conditions:
1. That the purchaser contact Omega prior to any product
repair.
2. That the purchaser carefully follows all instructions provided
with the product and complies with all relevant electrical &
plumbing regulations in their State when installing the
product.
3. That the purchaser carefully follows the instructions
provided in the owner’s handbook relating to the proper use
and care of the product and does not use the product for
any purpose other than the DOMESTIC use for which it has
been designed. If the appliance is used in commercial
applications or for rental purposes, Our Warranty is limited
to a warranty of Twelve (12) months covering all parts with
Three (3) months on any labour cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary / territory area of the nearest service centre. Travelling
cost incurred for service outside this area is not covered by Our
Warranty
and service will incur commercial cost to be paid by the
customer regulated by the number of kilometres travelled
beyond the service area. These costs will be disclosed to you for
acceptance by you prior to your claim being processed.
Microwave ovens must be returned to your nearest Authorised
Service Centre for repair as they are a carry in serviceable
appliance.
What is Covered by our Warranty
During the warranty period, Omega or its authorised Service
Centre will, at no extra charge, if your appliance is readily
accessible without the need of special equipment and subject to
the terms and conditions of this warranty, repair or replace any
parts which it considers defective.
What is not Covered by our Warranty
1. Products installed damaged or incomplete or not in
compliance with the relevant electrical & plumbing
regulations in their State.
2. Normal wear and tear e.g. cleaning, light globes, filters etc.
3. Failure resulting from power surges and electrical storms.
4. Insect or vermin infestation.
5. Unauthorised repairs or use of non-genuine Omega parts.
6. Any failure caused by the product not being used in
accordance with the instruction and the installation manual
provided with the product.
7. Misuse or abuse, including failure to properly maintain or
service.
8. The clearing of blockages in pumps and hoses.
9. Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid
spill-overs, accidental damage or damage caused from
cleaning products not recommended by Omega.
How to Claim Our Warranty
While registering your warranty is not a requirement, for peace
of mind you can register your warranty at
omegaappliances.com.au.
To make a claim under Warranty you will need to contact
Omega in Australia or New Zealand by using the contact details
below.
If you are contacting Omega regarding any warranty claims and
spare parts inquiries, please make sure you have the following
information on hand:
1. Product Name/Model Number
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
5. Warranty Registration Number (if registered)
Contact Us Australia
Omega is a division of Shriro Australia Pty Ltd
Phone: 1300 739 033
Email: customercare@omegaappliances.com.au
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)
Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Australian Consumer Law requires the
inclusion of the following statement with
this warranty:
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Important Safety Warnings
IMPORTANT : Read the assembly instruction section and safety precautions of this booklet carefully before
removing the contents of this carton.
1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
2. After removing the packaging, make sure to check if there is any damage to the appliance. If there is any
damage, never attempt to install the appliance and immediately contact your retailer. As packaging
materials can be dangerous to children, they need to be collected immediately and put out of reach.
3. In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage
and power settings, which are specified on the information plate attached to the appliance and/or
packaging, with the usage conditions available.
4. Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp
edges can damage the surface. This appliance is designed for cooking food only. Use flat based, stable,
inductive cooking rated cooking vessels only.
5. This appliance is designed for domestic household use only and for the cooking of domestic food
products. Use as a commercial appliance will void the warranty. It should not to be used in a marine
environment or outdoors and must be fully built in. Do not use the appliances until fully installed.
6. A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
7. The electrical connection must be accessible after installation. The appliance must be electrically isolated
before any maintenance can be performed.
8. The appliance is not intended to be operated by means of an external timer or separate remote-control
system.
9. Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the
appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
10. Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this
appliance.
11. Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium,
plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to
the surface.
12. WARNING – The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under bench
access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of
the unit will be expelled by inbuilt fans – do not block.
13. WARNING - The cooktop will become hot during and directly after use. Do not touch the surface during
this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
14. Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to
clean properly can damage the unit. Do not use a steam clean, steam jet or any other high-pressure
cleaning equipment to clean the appliance.
15. When the appliance is not being used, turn the appliance off.
16. Where this appliance is installed in a caravan, it shall NOT be used as a space heater.
17. Do not modify this appliance.
18. Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch
the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g.
dishcloth) and dry it with a soft dry tea towel.
19. All cabinetry and materials used in the installation must be able to withstand a minimum temperature of
50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or
laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below
the guidelines given above. Any damage caused by the appliance being installed without adhering to the
temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the
under-bench section of the cooktop.
20. Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in
heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Pans should be
lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without
cookware placed on it. Do not place empty cookware onto the cooking zones when in use.
21. If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Omega Service
Centre.
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