Troubleshooting Tips
Why is the wireless data logger not appearing in the software?
If the OM-CP-RFRHTemp2000A doesn’t appear in the Connected Devices panel, or an error message is
received while using the OM-CP-RFRHTemp2000A, try the following:
• Check that the
OM-CP-RFC1000-EXT is properly connected. For more information, see Troubleshooting
Interface Cable problems
(below)
.
• Ensure that the battery is not discharged. For best voltage accuracy, use a voltage meter connected to the
battery of the device. If possible, try switching the battery with a new 9V lithium.
• Ensure that no other
Omega data logging software
is running in the background.
• Ensure that the most current
Omega data logging software
is being used.
• Ensure that the
Connected Devices
panel is large enough to display devices. This can be verified by
positioning the cursor on the edge of the Connected Devices panel until the resize cursor appears, then
dragging the edge of the panel to resize it. The screen layout may also be reset in the options menu by
selecting
File
,
Options
, and scrolling to the bottom.
Troubleshooting Interface Cable problems
Check that the software properly recognizes the connected OM-CP-RFC1000-EXT wireless receiver.
If the wireless data logger is not appearing in the
Connected Devices
list, it may be that the OM-CP-RFC1000
-EXT is not properly connected.
1. In the software, click the
File
button, then click
Options
.
2. In the
Options
window, click
Communications
.
3. The
Detected Interfaces
box will list all of the available communication interfaces. If the OM-CP-
RFC1000-EXT is listed here, then the software has correctly recognized and is ready to use it.
Check that Windows recognizes the connected OM-CP-RFC1000-EXT wireless receiver.
If the software does not recognise the OM-CP-RFC1000-EXT, there may be a problem with Windows or the
USB drivers.
1. In Windows, click
Start
, right-click
Computer
and choose
Properties
or press
Break
as
a keyboard shortcut.
2. Click
Device Manager
in the left hand column.
3. Double click
Universal Serial Bus Controllers
.
4. Look for an entry for
Data logger Interface
.
5. If the entry is present, and there are no warning messages or icons, then windows has correctly
recognized the connected OM-CP-RFC1000-EXT.
6. If the entry is not present, or has an exclamation point icon next to it, the USB drivers may need to be
installed. These are available on the software flash drive included with the OM-CP-RFC1000-EXT, and on
the Omega website.
Ensure that the USB end of the OM-CP-RFC1000-EXT is securely connected to the computer.
1. Locate the USB-A plug of the OM-CP-RFC1000-EXT.
2. If the interface cable is connected to the PC, unplug it. Wait ten seconds.
3. Reconnect the cable to the PC.
4. Check to make sure that the red LED is lit, indicating a successful connection.
OM-CP-RFC1000-EXT
