13
Troubleshooting
ISSUE
CAUSE
SOLUTION
Hot plate not lighting.
Main gas line is closed.
Open valve.
Pilot light is not lit.
Ignite pilot light.
Cause unknown.
Call for service.
Flame is too high or too low.
Adjustment knob is turned up or
down.
Adjust flame with control knob.
Pilot light not staying lit.
Flame is too low.
Adjust pilot light flame height.
Pilot tube clogged.
Replace pilot tube. Call for service.
Strong smell of gas in cooking
area.
Main gas line leak.
Turn off main gas valve. DO NOT
LIGHT FLAME, ignite anything, or
turn/switch on anything electrical
Call fire department if needed and
call for service.
Cooking surface is heating up
slowly.
Carbon build up.
Ensure that the burners are kept
clean and free from carbon build
up/ debris.
Gas type of Unit needs to be
converted.
Unit ships from the factory Natural
gas. Conversion from Natural Gas
to L.P. is possible for this unit.
Contact an authorized servicer.
Do not attempt conversion on your
own.
If problems persist and the assigned solution does not remedy the issue, please call Service Department or
your local service company.
