DP72
30
TROUBLESHOOTING GUIDE
Under certain conditions, the performance of the camera may be adversely affected by factors other than defects. If
problems occur, please review the following list and take remedial action as needed. If you cannot solve the problem after
checking the entire list, please contact Olympus for assistance.
Problem
Cause
Remedy
Page
a) The computer will not start up.
The camera and computer are con-
nected improperly.
Turn off the computer and connect the
camera and PCIe interface board
properly using the interface cable.
14
The software is installed improperly.
Install the software.
16-22
b) Live image is not displayed.
The camera and computer are con-
nected improperly.
Turn off the computer and connect the
camera and PCIe interface board
properly using the interface cable.
14
The microscope illumination is off. The
microscope is not set to the camera light
path. The illumination or specimen fo-
cusing is adjusted improperly.
Turn on the microscope illumination,
adjust the lighting and focusing cor-
rectly, and select the camera light
path.
––
The ISO speed or exposure time is set
improperly.
Set the ISO speed, exposure mode,
exposure time and level properly.
(Online
manual)
c) Still images cannot be recorded.
The camera and computer are con-
nected improperly.
Turn off the computer and connect the
camera and PCIe interface board
properly using the interface cable.
8
The DP2-TWAIN or DP2-BSW is process-
ing recording.
Wait until the recording processing
completes before starting recording
of the next image. In certain cases, it
may be required to press the Cancel
button on the status bar and record
the image again.
(Online
manual)
The DP2-BSW is processing file save,
etc.
Wait until the processing completes
before starting recording of the next
image.
(Online
manual)
The computer memory is insufficient.
Exit from other software before retry-
ing recording.
––
d) Picture is too bright.
Exposure correction is set in the + di-
rection.
Return the exposure correction value
to 0 and set the desired exposure
correction value.
(Online
manual)
The metering area is set to a dark area
outside the region of interest.
Move the metering area to the area
where you want to obtain optimum
exposure.
(Online
manual)
AE lock, which was set when the expo-
sure time was longer than the currently
required exposure time, is active.
Cancel AE lock.
(Online
manual)
The input highlight level adjustment is
too low.
Reset the current level adjustment
and adjust the optimum level again.
(Online
manual)
The microscope illumination is too
bright.
Reduce the microscope illumination
intensity or engage an ND filter to re-
duce brightness.
––
e) Picture is too dark.
Exposure correction is set in the – di-
rection.
Return the exposure correction value
to 0 and set the desired exposure
correction value.
(Online
manual)
The metering area is set to a bright area
outside the region of interest.
Move the metering area to the area
where you want to obtain optimum
exposure.
(Online
manual)
Summary of Contents for DP72
Page 38: ...MEMO...
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