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4.4 Troubleshooting
This paragraph has been designed to give the purchaser of our product a quick and
effective means of understanding any problems that may arise when using the
heater.
If these possible solutions do not apply to the operating defect you have
experienced, please call the customer service centre for further information.
Problem found
Possible cause
The display does not light even after having
pressed the “on” button
- The heater is disconnected from the mains
power supply.
- Temporary cut in power supply.
- Electrical or electronic problem on the
board.
- The general switch at the rear of the heater
could be off.
The fan does not work
- Possible obstruction of the tangential fan
inlets.
- The fan could be burnt or blocked.
- Malfunction of the sensors or electronic
board.
Repeated failures to light
- Incorrect operation of the burning air intake
system (fumes fan).
- Existence of a possible obstruction of the
burning air inlet to the pan or holes in it.
- Electrical or electronic problem on the
board.
- Primer resistance or the fume control
thermal
probe could be faulty.
The pan fills with fuel
- Existence of a possible obstruction of the
burning air inlet to the pan or holes in it.
- Incorrect operation of the burning air intake
system (fumes fan).
- The fuel could be too damp.
- Door not tightly closed.
- Primer resistance or the fume control
thermal
probe could be faulty.
- Electrical or electronic problem on the
board.
Little hot water in the radiators
- Possible presence of air in the system.
- Possible malfunction of the pump.
Unexpected lowering of the flame
- Pellet hopper empty.
- The auger could be closed.
- The flue could be obstructed.
- Electrical or electronic problem on the
board.