P
rinter troub
le?
ENGLISH
1-19
3
PRINTER TROUBLE?
TROUBLESHOOTING
Some problems in the Copia 9915D are common to both the copier and printer features, also
check the
TROUBLESHOOTING
section of the copier operation manual.
Printing problems
“Copier” in the column “See page:” indicates the description is in the copier
operation manual.
See
page:
Problem
Possible cause
Solution
Printer
driver
cannot be
installed.
The printer
does not
print.
Hard disk free space is not
sufficient for installation of
the printer driver.
Delete unnecessary files and
application software to increase hard
disk free space. (The driver requires
at least 10MB free space.)
1-6
1-6
1-4,
1-5
–
–
–
Copier*
1
Copier*
2
1-6
1-14
The operating system is not
supported.
The interface cable might
not be connected properly.
Use Windows 3.1x, Windows 95,
Windows 98 or Windows NT 4.0.
The interface cable is
defective.
Check the cable with a computer and
printer which you know work. If
printing is still not possible, the
interface cable is defective.
The TD cartridge or drum
cartridge is not installed
properly.
Ensure that the TD cartridge and
drum cartridge are installed properly.
The port setting is incorrect.
Check the printer settings in the
Windows Control panel to make sure
that the print job is being sent to the
correct port (for example, LPT1).
The printer driver may be
incorrectly installed.
Reinstall the printer driver software
and try printing a test page.
The printer may be
configured incorrectly.
Check the application to make sure
that all the print settings are correct.
The printer is not on-line.
Confirm that the ON LINE indicator is
lit. If not lit, press the ON LINE key.
Check the interface connection.
*1 See the section on
TD CARTRIDGE REPLACEMENT
.
*2 See the section on
DRUM CARTRIDGE REPLACEMENT
.
