Oliveri Solutions Pty Ltd ABN 12 007 551 886, of 51 Naweena Rd
Regency Park SA 5010 warrants to the original purchaser that the
product is free from manufacturing defects for the duration of
ownership.
Subject to the terms contained in the full warranty information
available at
https://oliveri.com.au/service-and-warranty
, where
a genuine manufacturing defect arises within the warranty period
Oliveri will, at its election, repair the defect or replace the product.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
To make a warranty claim, please contact Oliveri’s nominated
Warranty Service Agent by phone on (07) 5596 0738 or email
[email protected]
Oliveri is not liable for expenses you incur making a warranty claim
including the removal or replacement of a defective product.
IMPORTANT NOTICE
This unit must be THOROUGHLY INSPECTED for manufacturing or
other defects BEFORE INSTALLATION may commence.
If a fault or damage is found, the unit MUST NOT UNDER ANY
CIRCUMSTANCES be installed but must be RETURNED TO THE
PLACE OF PURCHASE for replacement.
ANY CLAIMS FOR DAMAGE WILL NOT BE ACCEPTED
AFTER INSTALLATION.
This warranty has exclusions and does not cover
scratching, discolouration, or normal wear and tear.
For full warranty information, visit:
https://oliveri.com.au/service-and-warranty
CARE & MAINTENANCE
WARRANTY
SERVICE
• Avoid placing pots, pans or other hot objects in excess of 280°C
on the surface of the sink (CAUTION! The bottom of a pot or
pan just removed from the burner can reach temperatures
of over 600°C). Pots, pans and other hot objects must be placed
on appropriate potholders (made of wood, rubber, etc.).
• Avoid causing excessive thermal shock due to the presence of
very hot and very cold objects on the sink at the same time.
• Do not use the sink as a cutting surface: rather, use a cutting
board made of bamboo or high-pressure laminate, which can
be purchased together with the sink.
• Do not use abrasive detergents or metal cleaning pads to
clean the sink because they could scratch the surface, making it
susceptible to stains.
• Sink can be damaged by dropping heavy or pointed objects on to
its surfaces.
• Scratches and chips on the surface of the sink can be removed
using very fine wet & dry paper (used wet) and then polish.
•
CAUTION!
Do not pour alcohol, gasoline, trichloroacetic acid
or any solvents in general into or onto the sink because they
could react with the chemical structure of the composite material
and damage it beyond repair.
How to clean the sink
• Clean the sink regularly using a soft cloth with warm soapy water
and clean the sink after each use.
• Normal stains should be removed immediately.
• Cleaning powders and creams which are even slightly abrasive
should not be used, nor chemically aggressive detergents.
• Marks caused by foods or liquid which stain easily (tea, coffee,
fruit juice, etc.), must be removed immediately with very
hot water and a cleaning product.
• Special stains, such as those caused by Indian ink, other inks,
oil-based stains or paints, etc., must be removed immediately.
If these stains are difficult to remove, use a cloth dampened with
denatured alcohol.
• For organic stains which are especially difficult to remove, it is
recommended that you fill the sink with a highly diluted organic
cleaner such as bleach and let stand overnight. The next
morning, rinse with warm water and a soft cloth.
• Lines caused by contact between a pot or fork and the surface
of the sink should be removed with a cloth or sponge and
liquid detergent.
• Daily use will result in lime buildup, especially on the bottom of
the sink, which will progressively increase in thickness.
This layer of lime buildup is very porous and easily stained. The
presence of stains on the bottom of the sink basin is attributable
to this buildup. The formation of lime buildup must be prevented
by removing any buildup at least twice a week.
• To remove lime buildup (which is very visible on sinks which are
dark in colour), we recommend the following procedure:
1) Cover the bottom of the sink with a solution of vinegar and
water (or a product specifically designed to fight lime buildup
and let stand for a few hours.
2) Then, rub the bottom of the sink vigorously with the stiff side
of a sponge until the lime, dirt and stains have been removed.
3) Rinse thoroughly with water.
Initially, please contact your sink Installer to confirm that the sink
has been installed correctly, the benchtop is level, the cut-out is
correct and the sink is secure and supported. If the installer is
satisfied that the problem is not due to poor installation, please
contact Oliveri’s nominated Warranty Service Agent.
For details visit:
https://oliveri.com.au/service-and-warranty
PLEASE NOTE
If the Warranty Service Agent finds that the sink is not faulty, they
reserve the right to pass on any call-out fee to the householder.
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